Michael was a great face for your company.He was responsive and kept me well updated... My suggestion would be to improve quality control. vehicle was rejected twice due to unsatisfactory repair. I still only feel 90% satisfied.
3/14/2016
Melissa Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast, great, and friendly service! No complaints! I would recommend to anyone to use your service!
3/11/2016
Renee R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Best service I have ever experienced with having body work done on my car
2/27/2016
Elsa G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Michael did a great job managing the repairs and keeping us informed of the progress.
2/18/2016
Mary S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Off the charts excellence. Friendly, professional, informative, and great work. Dustin and each person I dealt with are the best. Although I hope never to see them again I'm comfortable knowing they're there, just in case, and I'd recommend DFW collision to anyone.
2/6/2016
Susan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
As always Mark was honest, provided excellent education of issue and what could be done. Service was timely. Always a great experience.
2/5/2016
Min L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Best body shop ever!!! Very prosessional! Quality work!
2/4/2016
James S. VERIFIED CUSTOMER
Vehicle Make : Audi
Good communication
1/31/2016
John K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome job and was a very seamless and professional process. Outstanding job by Dustin!!! 100%
1/29/2016
Julie V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Loved all the communication.
1/28/2016
Jose U. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike and the front desk staff were very professional. Our vehicle was completed within the estimated timeframe and our vehicle looks great! Thank you DFW Collision.
1/23/2016
Lori A. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car looks great. I would have been even more pleased if it was done quicker. Thanks!
1/21/2016
Jonathan L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great contact with customer with updates. Car looks great and was done on time
1/14/2016
Marilu P. VERIFIED CUSTOMER
Vehicle Make : Ford
I think you should have some type of questionnaire, asking what problems you see with the vehicle before repair. That way those issues get resolved before the car is returned and avoid having to take the car back. Which is my issue at this point. My car got rear ended, which messed up some type of collision warning on the car not allowing for cruise control to work, that issue is still there and I've noticed that the sun roof won't open or the lights inside the car don't turn on either.
Other than that I'll be taking the car back and sure to get all those issues resolved.
Thank you,
Marilu P
1/12/2016
Eustace F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took a bit longer than anticipated to get the car to be serviced, but once it was in Dustin took ownership and was very courteous Nd professional.
Enjoyed the experience.
Eustace F
1/9/2016
Kenneth A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dustin was great, helpful with all my questions and friendly. It felt like I was leaving the truck with a friend. The work was done and completed faster that he quoted. The text messages kept me up to date on the progress . Over all I was very pleased with the whole experience.
12/31/2015
Margaret M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Sorry I am not able to do the survey. My car was transferred to another location for insurance purposes. Was not fixed there.
12/21/2015
Randall T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was friendly, car was done in a timely fashion and it looks great. I'd recommend you to others. Thanks
12/16/2015
Charles R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every one was professional and very helpful. I had some concerns initially due to a past experience, but was very pleased through it ALL.
12/10/2015
Laura H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks great and was done quicker than expected!