I was very impress with the service and really appreciate getting my car back a day before the estimated date. I will recommend everyone to Willis for their service. Thanks again!
9/23/2016
Daniel K. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I still have a scuffed up headlamp and my mirror wasn't fixed.
9/17/2016
Sharon B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went smoothly and they kept me informed!
9/15/2016
Donald V. VERIFIED CUSTOMER
Vehicle Make : Cadillac
As always with Willis, everything was first class!
9/8/2016
Bridget C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My requests were honored without any debate. You gave me the most cost effective option for repairing my wheel.
7/28/2016
Guy M. VERIFIED CUSTOMER
Vehicle Make : Volvo
great job and fast.
7/15/2016
Daniel P. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service, quick, no hassles and friendly. Will recommend
7/9/2016
Ronald P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The service was fabulous! Very professional, as usual. Really liked the creative text updates. Since the car is in my name..... And I was the one in the accident and did all the paperwork and communication, I would have liked the texts to have begun with my name, Susan, instead of my husband's name, Ronald, But that is a small item. Thank you for the great job.
7/7/2016
Gayle J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Willis always does a highly professional job on their repairs. The car comes back looking like new!
7/6/2016
Monica C. VERIFIED CUSTOMER
Vehicle Make : Lexus
When I went to pick up my car it wouldn't start. I then had to wait several minutes for the service rep to be located before the car could be jump-started. I think Willis should have made sure the battery was charged before calling me and telling me the car was ready to be picked up.
Not a major problem but not the level of service I've come to expect from Willis.
7/1/2016
Barb J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job, great communication.
7/1/2016
Kathleen H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job well done. Thank you!
7/1/2016
Brittany R. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast service (thank you!!) and GREAT work. Very happy!
6/25/2016
James B. VERIFIED CUSTOMER
Vehicle Make : BMW
Looks great!
5/28/2016
Mark B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service and communication. Appreciated the loaner....
5/28/2016
Myra H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
The car was great. Your front receptionist Carolyn was very rude to me! She made it very clear I needed to be there before 5:30 because she was leaving and I could not get my car!! I had no intention of coming at 5:30 or after, I merely called and asked what time they closed and said I was on my way. I arrived at 5:15. There was no need for her to saw that. All she needed to say was we close at 5:30.
5/28/2016
Marilyn O. VERIFIED CUSTOMER
Vehicle Make : Lexus
The Enterprise car pick-up wasn't exactly seamlessly but I don't that Willus had anything to do with that.
5/26/2016
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Honda
Class act people all around.
5/26/2016
Rodrick M. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was in looking at cars with Mike Oleary and then went to the collision center where I spoke with Chad who told Me on Thursday at 2 pm my car car would be ready that day but he could not specify a time . So I told him I would pick it up Friday. When I come in to get my car at 7:50 they charge me the $500. Dollar deductible and then since Chad was off today nobody was going to go over the work with me. I had to actually ask who was going to inspect my car. The admin. Acted annoyed I asked the question then went and asked a repair person he said he handle a call he just hung up with. Al the shop manager then was asked to come out and help me. When we went over the car he could not believe all the items that Were not completed with detail to the bumper being offline the buffing that was not being made flush with the car he immediately said he would make it right and I appreciated that as he was thrust into a bad situation. This was the first time in a long time my expirence had been so bad. I was upset enough that I don't know if my next car will b bought at Willis Auto. If you would have Matt Willis call me to discuss the situation ainwould appreciate it. Rodrick Mcdonald