My experience at Auto Nation Collision Center in Southbay was great. Everyone was friendly. Jerry Acuna, my service technician told me everything from the cost all the way down to what parts are going to be replaced. He even informed me that all parts from Autonation Collision Center are on a lifetime warranty. I was completely satisfied. Jerry was honest, and helpful. Definitely recommend this place.
12/24/2015
Ana H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great experience, awesome customer service and quick. It was my first time dealing with an accident and having to fix my car but the gentleman that helped us made it all quick and easy... Thank you...
12/24/2015
Lisa T. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Jerry did a great job in keeping me informed on my cars progress
12/17/2015
Alejandra W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The service was great, Carlos helped me. My car looks even better than I hoped!
12/12/2015
Fred K. VERIFIED CUSTOMER
Vehicle Make : Volvo
Carlos was easy to work with and kept us informed of the progress on our car. I hope I don't need an autonomy shop again soon but would come back if I do.
12/6/2015
Juan L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Brian has made my experience very pleasant. He kept me updated every step of the way and worked very hard to achieve everything I needed.
12/3/2015
Leo D. VERIFIED CUSTOMER
Vehicle Make : Acura
My car looks great. Jerry Acuna did a wonderful job. He was upfront on the cost of the repairs and kept me updated through the whole process. I would definitely go back again.
11/28/2015
Derrick A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Brian did a great job negotiating with the insurance company to fix my car properly. Car looks great. Thanks and will recommend AutoNation.
11/25/2015
Domitila B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Csrlos Colocho was very helpful and professional. Kdpt me inform of the progress of my vehicle.
11/20/2015
Wei Hong. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your company did good job to customers. Brian Urban helps me a lot to contact with both insurance. He is a nice person and hard worker! I am very appropriate his job! Thank you!
11/20/2015
Fishbeck J. VERIFIED CUSTOMER
Vehicle Make : Ford
EDGAR MOLINA, COLLISION ESTIMATOR, AT YOUR TORRANCE SEPULVEDA OFFICE, WAS THE FIRST AUTO NATION REPRESENTATIVE I DEALT WITH TOWARD GETTING MY 1999 FORD EXPLORER REPAIRED. EDGAR WAS VERY PATIENT AND COURTEOUS WITH MY SITUATION AND EXPLAINED ISSUES RELATED TO REPAIRING AN OLDER VEHICLE, I.E., PARTS AVAILABILITY, ETC.
JERRY ACUNA, COLLISION ESTIMATOR, ON 190TH STREET, TORRANCE WAS YOUR REPRESENTATIVE WHO OVERSAW THE COLLISION REPAIRS ON MY 1999 FORD EXPLORER. FROM THE OUTSET, JERRY WAS COURTEOUS AND KNOWLEDGABLE REGARDING THE WORK TO BE DONE AS WELL AS GETTING THE BEST WORK DONE FOR A REASONABLE PRICE. HE KEPT ME UP TO DATE REGARDING THE REPAIR PROGRESS AND WAS A PLEASURE FROM CUSTOMER SERVICE STANDPOINT.
ON ORIGINAL DATE OF PICK UP (10/31)I ALSO HAD BRIEF CONTACT WITH RAY (LAST NAME UNKNOWN) 190TH STREET. UNDERSTAND HE IS JERRY'S SUPERVISOR. IN JERRY'S ABSENCE, RAY SPOTTED AN AIR BAG LIGHT PROBLEM WHICH RESULTED IN ITS RESOLUTION. GOOD THAT HE WAS ALERT TO THAT POTENTIAL PROBLEM.
THAT'S IT. YOUR COLLISION DEPT. DOES GOOD, COURTEOUS WORK.
11/9/2015
Kathleen D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I liked how I received a call from the mechanic/technician, Carlos, introducing himself and updating me with the status of my car. I also like how he offered to be reached anytime I had questions. I appreciate the service!
11/6/2015
Jessie S. VERIFIED CUSTOMER
Vehicle Make : Subaru
I'm very happy with my experience. Ray was my point person and was so great to work with. I'm not savvy about cars and repairs so it was nice to work with honest people. My car looks like new, thank you!
11/4/2015
Kaushik S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It was a very pleasant experience. Brian was very helpful and accommodating. Also got a very good response from Tara.
10/30/2015
Terumi Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service!
10/23/2015
Aaron A. VERIFIED CUSTOMER
Vehicle Make : Ford
Great work & professionalism. Brian Urban kept me posted on each step on a major repair to my 2015 F150. Truck came out looking like it did when I first drove off the dealer ship. New!
10/20/2015
Tatia J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I havent had an accident in 20 years & was a little nervous about going through this. However, Imraan, Taniesha & staff made this a very pleasurable experience. I am very pleased with the quality of work by Autonation, my car looks Amazing, like nothing was ever damaged. Thank you!
10/7/2015
Anita K. VERIFIED CUSTOMER
Vehicle Make : Volvo
Everyone I encountered was very nice and professional, including your kind receptionist and the pleasant young man who drove me to my work after dropping off my car and picking me up to get it when it was ready. Brian was so nice and wonderful throughout the entire process and kept me well informed of my car's status. I would highly recommend your center to anyone needing collision repair. My car looked brand new when I picked it up and was even cleaned and waxed which I had not at all expected. My overall experience was very pleasant and I am most grateful to all who provided assistance and who worked on my car. Thank you so much.
10/5/2015
Lijun W. VERIFIED CUSTOMER
Vehicle Make : Acura
Jerry Acuna is very helpful. Really appreciate his arrangement form the beginning to end. My car was fixed in less time than I expected. Thank you! Jerry