Completely satisfied with my service. My associate, Roger, was super helpful and helped explain every step along the way and was very much accommodating to my schedule and my needs.
3/7/2017
Susan H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Our experience with Service King Carlsons was a positive one. Roger was very courteous and professional every step of the way. He communicated with us by text and phone daily. The car was ready a day early. And we are very satisfied with the work.
3/4/2017
Leslie C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Roger was awesome!he explained everything clearly and answered all questions I had about repairs to car rental. I was happy to get updates on the progress of my repairs. This has been our 2nd experience w/SK. AWESOME!!
1/21/2017
Fernando Or. VERIFIED CUSTOMER
Vehicle Make : BMW
Estimate, price, work and aesthetics was perfect. I asked for an email or call to briefly explain the work to be performed due to a new finding suing the repair and I never received that communication. I was complete satisfied with ALL other services.
10/21/2016
John P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Courteous, professional and excellent workmanship.
First class!
10/15/2016
Joy P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You guys did a wonderful job on my car AND you guys cleaned the inside of car!!! Great job!!! - Joy P
10/3/2016
**** E. VERIFIED CUSTOMER
Vehicle Make : Honda
Good, quick and efficient service
9/3/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Ford
Dave was great to work with. A real professional rep.
8/31/2016
Ignacio L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was told the car would be ready for pick up on Aug. 15. It wasn't until Aug. 23 that the job was finished. More than a week later. I could get the car on the 23rd b/c I was insistent and called the shop in Downingtown time and again.
I found the staff unresponsive to my needs. Your staff needs to be trained again to deal with customers when a job is delayed. Personally I was very irritated to call the Downingtown shop and find that the lady on the phone seemed annoyed that I was calling to inquiry about the status of my car when it was more than 5 days late.
I believe it is the job of your staff to explain things to me, not to try to get through the phone call as quickly as possible and then hung up annoyed b/c I keep asking about my car.
This is the 6th job you did for me (my Honda accord, my Avalon twice, my Volkswagen twice). It may also be the last. I do not like the way I was treated by your staff.
Have a great day
Ignacio Javier ****, PhD
2758 Fynamore Lane
Downigntown, Pa 19335
Toyota Avalon
State Farm claim number 38-8X39-822.
8/25/2016
Brian And. VERIFIED CUSTOMER
Vehicle Make : Honda
They where wonderful to work with. My car looks great.
8/6/2016
Horace C. VERIFIED CUSTOMER
Vehicle Make : Honda
I would have liked a little more feedback on the repair progress. I had to call several times to find out when my car might be ready. I used the web site to check on the repair status but found that is was not keep upto date as far as a ready date.
7/27/2016
Jean W. VERIFIED CUSTOMER
Vehicle Make : Kia
Everything handled professionally and efficiently.
Very satisfied.
6/16/2016
Amber J. VERIFIED CUSTOMER
Vehicle Make : Kia
Very friendly staff and very quick repair of my car!!
5/27/2016
Joan A. VERIFIED CUSTOMER
Vehicle Make : Honda
As far as I can tell right now my car has been fixed properly. Everyone was great and very professional all through the process.
5/13/2016
Robert S. VERIFIED CUSTOMER
Vehicle Make : Honda
Never had a better repair experience!
5/13/2016
Pamela S. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair was done expeditiously and I truly appreciated that my car was vacuumed. I was kept abreast of what was happening via email and phone. Happy to have my car back.
5/4/2016
Joseph P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Work was very well done. Great customer service. We had to work through an issue and the staff made sure I was well taken care of. Suggest more correspondence through phone calls.
4/30/2016
Rebecca F. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was finished 3 days ahead of schedule! I am very pleased with the work, and how quickly it was ready!
4/21/2016
Mark B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very happy with the repairs to my truck and the fast and friendly service. I will definitely recommend your shop.