Rickenbaugh collision and their team exceeded my expectations. Not only am I satisfied with my car, they went above and beyond to make sure my car was finished beautifully. Special thanks to Caleb, you are truly exeptional.
10/7/2017
Kevens D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
They damage my car and don't want to fix it. I'm asking for pictures of the before photos and they don't want to send them all to me. I know these damages was not on my car. Dave is covering up for the repair men that did this damage. Very unhappy and will never come back or send anyone to this shop.
10/3/2017
Kathleen K. VERIFIED CUSTOMER
Vehicle Make : Volvo
Office staff was genial and provided prompt help. The repair work was done as requested and in a timely fashion. My car was delivered clean and fixed!
8/1/2017
Steve P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The positive: Dave did a great job keeping in contact with me and was friendly and professional. The color matching was just about perfect! Hard job to do with a 43 year old original paint job on my car. Now the "needs to improve" part: the rear view mirror was broken off of the windshield. The car was covered in what appears to be overspray. overspray. I went back the next day and the mirror was put back on for me and some trim pieces fixed. So for customer service I give an A+. For the paint matching another A+. For attention to detail I would say a C. Unfortunately sometimes it's hard to control what other employees do and try to hide. I would recommend the body shop to work on cars that are new but when working out all cars, I would definitely make sure the people working on them are knowledgeable and careful.
7/28/2017
Ann &. VERIFIED CUSTOMER
Vehicle Make : Volvo
timely, and appreciated the clean Volvo, inside & out upon pick up. Thanks.
7/24/2017
Josh B. VERIFIED CUSTOMER
Vehicle Make : Land Rover
They took care of the repairs and kept me informed with constant updates
6/2/2017
James D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Wish you whad you'd have ensured the best fit body panel was ordered in the beginning - a wrong-sized panel was received and delayed delivery by a week. Otherwise the experience was excellent - I appreciated text updates and regular calls from Caleb with updates.
5/19/2017
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Everyone was awesome! Especially my Geico rep Brian and your receptionist that was very efficient extremely Pleasant with everyone there even though she was Fielding calls left and right due to the hail storm we recently had. They both deserve a huge bonus!
5/11/2017
Kristin B. VERIFIED CUSTOMER
Vehicle Make : Honda
The team at Rickenbaugh did an awesome job and my car was ready earlier than the estimated date
5/10/2017
Michael W. VERIFIED CUSTOMER
Vehicle Make : BMW
Good experience and the car turned out great.
5/9/2017
Maria B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was surprised by the speedy of delivery and rapid promise of delivery. The team was knowledgeable, professional and friendly. Fanrastic overall experience. Hats off to Geico as well. Blown away by their exceptional service!
5/6/2017
Katherine K. VERIFIED CUSTOMER
Vehicle Make : Honda
I picked my car up this morning went to get some belongings out of the back seat and the weather strip around passenger door on drivers side fell down from top of the door. Then later this afternoon I needed gas and there was over spray inside the lid where I put gas in. Actually from the start things where great with Total service until today. Now I have to bring it back to complete which is a burden finding the time as I travel for work.
5/6/2017
Catherine G. VERIFIED CUSTOMER
Vehicle Make : Honda
The process was very efficient and seamless with Geico and Rickenbaugh and Enterprise working together. I greatly appreciated having all offices in one place, and they were able to get my car in the shop quickly. No hassles. And Caleb was awesome!
4/30/2017
Sterling S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Where my car looks good and seems to be all in order, my antenna wasn't put back and pieces missing. Another thing, coming from customer service myself, the new headlight is cool and all, but when you compare it to the one that wasn't destroyed, it's not the same. Now I get you don't have to go above and beyond with anything, but it also proves that I'm nothing more than a paycheck. I don't think I would recommend you to friends and family, but as far as going the bare minimum, you succeeded in that.
4/26/2017
Carlene C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very thorough and quick repairs, exceeded my expectations. I will refer others to your business.
4/19/2017
Abbee R. VERIFIED CUSTOMER
Vehicle Make : Kia
Teri was awesome! Repairs are awesome! My car looks great, thank you guys so much!
4/13/2017
Amy F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great customer service at all levels. Appreciated the updates and communication. Thank you!
4/8/2017
Dana E. VERIFIED CUSTOMER
Vehicle Make : Kia
My car isn't complete. I arrive today at 4 PM as I was instructed to after the initial estimate and again multiple times via text, only to figure out that my car was not ready to be picked up. It took a lot of time out of my workday to get over there And, needless to say, I'm pretty frustrated. In addition, I was notified by enterprise rental cars that they would like my car back because they have sold it. This is a horrible system and I can't understand why that would happen.
4/7/2017
Chad G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Calib was great to deal with and kept me well informed of the progress. The repair team did and excellent job and the truck was returned very clean and perfectly repaired. Very happy with the service from the Rickenbaugh staff