I really liked the text updates and the frequent calls. It was nice to know where my car was at in the process and when it would be finished. We were quoted at taking 6 days to repair the car. It was completed in exactly that amount of time. I did not have to worry about when my car was going to be completed and how much longer I would be without my vehicle and need to make alternate arrangements. I'm glad ABRA was true to their word, provided excellent communication and customer service. The work was phenomena and I was extremely happy when I picked up my car. Try even cleaned out the inside of my vehicle which was a nice touch. I would definitely recommend anyone to take their vehicle to ABRA! You guys were amazing. Thanks for the excellent customer service. I don't usually answer surveys or leave comments but this time I feel you all deserve it! Thanks again!
6/7/2017
Dirk W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks to the team for an outstanding job!
4/25/2017
Craig L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Chris was very polite, pleasurable and professional.
4/16/2017
Melissa R. VERIFIED CUSTOMER
Vehicle Make : Buick
Window was replaced but there are several deep scratches on the tint. Will call when you open today.
4/8/2017
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Ford
Communication was outstanding. Updated texted were received as to the timeline of completion and was extremely beneficial.
4/7/2017
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
They were very professional and prompt, I was very satisfied with the personnel.
3/31/2017
Steven J. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very satisfied whith the job they done on my car
3/28/2017
Shawn F. VERIFIED CUSTOMER
Vehicle Make : Ford
We can always expect great service from all of the staff.
3/23/2017
Bonnie W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service-very friendly group of people in Rockford!
Enjoyed having good pleasant people help you in difficult times.
Loved that my car was washed, cleaned, and vacuumed when I picked it up. What a wonderful blessing and caring touch.
3/8/2017
Marie R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Abra did an excellent job. However is there a reason why they want my car in the shop before they order the needed parts? My car was driveable and I could have dropped it off after the parts came in and it would have saved me a few dollars on my car rental.
2/25/2017
Mark M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional, made sure my repairs were done right!
2/23/2017
April R. VERIFIED CUSTOMER
Vehicle Make : Kia
I thought that the staff was very helpful and polite. Thanks for a wonderful experience.
2/17/2017
Christi W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Did great work
2/5/2017
Jim U. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding!!
1/29/2017
Stacy C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks very friendly and pleasant
1/21/2017
Christopher L. VERIFIED CUSTOMER
Vehicle Make : Ford
No complaints, thank you!
1/18/2017
Peter S. VERIFIED CUSTOMER
Vehicle Make : Ford
The work was done well but took three weeks when we thought it would only take one.
12/28/2016
Stephen N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and great job on my car. Wonderful experience. Thank you.
12/24/2016
Paul M. VERIFIED CUSTOMER
Vehicle Make : BMW
Car could have been cleaner. Kathy; Front desk,was somewhat unpleasant when I was unable to pick up my car for a week after it was completed. I did not aporeciate that it took 4 weeks to repair my car, incurring additional car rental fees. The good thing was that ABRA did not charge me extra storage fees!
12/24/2016
Michelle D. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was professional and easy. Very happy! Thank you