They did a great job on the repair, and the staff was very helpful and patient with us through the process.
2/16/2024
David B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Friendly customer interface, however the adaptive cruise control close out panel was missing and the shrader valve plug for ac fill was also missing. There was also a loose compressor fitting sitting at the bottom of the air cleaner box. Dealer was quick to provide missing parts, but mechanic support and checklist was poor.
11/3/2023
Elizabeth L. VERIFIED CUSTOMER
Vehicle Make : Ram
Kudos to Tralene for keeping us informed and relentlessly searching for a 2015 Ram 1500 Sport left headlight. OEM blacked out matching part was no longer being manufactured by Ram, so she tracked down an exact fit in chrome. AAA would not cover a matching right chrome headlight since the right headlight was undamaged so Tralene is helping me purchase a chrome right headlight as inexpensively as possible. The truck repairs and paint are great and my truck looks and drives as good as new. Many thanks to Tralene and the team that restored my truck!! We are new to Rochester and will be your customer for maintenance in the future.
5/30/2023
Alfred C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Greatly improved from years pass????
5/13/2023
Melanie H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was nice and polite.
1/23/2023
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
We were disappointed that additional parts were broken during the repair, extending the overall repair time, but understood it can be part of the process. Overall, the vehicle looks great, and we appreciate that it is fixed.
12/11/2022
Kyle N. VERIFIED CUSTOMER
Vehicle Make : Dodge
My service advisor at the body shop was fantastic
9/15/2022
Diane B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Even though it was challenging to get the parts to repair my Pacifica you kept us informed and the finished product was outstanding. Thank you
5/28/2022
Nathan R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Fast and complete service.
1/19/2022
Cindy O. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very Happy
1/14/2022
Vernal T. VERIFIED CUSTOMER
Vehicle Make : Jeep
The collision shop team was very professional, friendly, and informative. They provided an exceptional customer experience. I am a longstanding customer of Rochester Hills Chrysler Jeep and used the collision shop for the first time. It was an amazing experience, the repairs were completed sooner than anticipated, and the car was nicely detailed.
1/1/2022
Donald M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very professional. Friendly/ helpful-great workmanship
11/18/2021
Robert H. VERIFIED CUSTOMER
Vehicle Make : Jeep
The car was returned in "like new" condition. I very much appreciated the "Detailing" that was done.
11/17/2021
Carla S. VERIFIED CUSTOMER
Vehicle Make : Jeep
I have already sent comments 2 times.
11/13/2021
Violet W. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am so please with the courteous service and pleasant staff at Rochester Hills Chrysler Jeep Dodge. I tell all my friends it is worth the 20 mile drive from my house.
11/12/2021
Karen H. VERIFIED CUSTOMER
Vehicle Make : Dodge
My car was in the bump shop I have used this service before and have always been very satisfied they did a great job of keeping me up to date on the progress of the repair and delivered my repaired car when promised I was very satisfied
8/12/2021
Deborah E. VERIFIED CUSTOMER
Vehicle Make : Jeep
Not only was it a good job my car came back clean and beautiful. The relationship between my insurance and the dealership made the experience good
4/19/2021
Paul C. VERIFIED CUSTOMER
Vehicle Make : Jeep
We were happy with the work and the communication from the collision shop. Tralene was very helpful and kept us up to date with the repair schedule.
3/29/2021
Gail A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Tricia Pitt was courteous and very helpful.
She made my experience less stressful.
She also did an excellent job of explaining what the process and that she would keep me informed and she did. T
Many thanks to all of the Body and Paint personel at your dealership
Ralph
3/13/2021
Elizabeth W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Done earlier than expected, beautiful job. I honestly have no complaints and Alex and the other tall gentleman (I forgot his name I want to say it was Ben) who gave me a ride home. Great, friendly service. I pray I never hit a deer again, but if I do I know where I'm going. ????