Estimate was accurate, with minimal changes - email updates were very important, and several calls from Leo to give feedback helped proved clarity and understanding of the process.
More importantly the car wa# ready when promised. Thank you! Overall very good experience.
10/6/2018
Robert B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very organized and professional.
6/16/2018
Art V. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Really appreciated the frequent communication via text to let us know the status of the repair. The staff exemplify the meaning of good customer service by their professionalism, friendliness, referring to me by my name, responsiveness, making sure we had a chance to check out the work done before driving off of the lot, and giving us a chance to ask questions. I would like to give a particular shout-out to Fred Williams and Sheryl who are the two I had direct face-to-face contact with.
4/25/2018
Edward T. VERIFIED CUSTOMER
Vehicle Make : Jeep
They are just the best
1/9/2018
Linda F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone was very gracious and kind. Car looks beautiful!!!
7/8/2017
Bryan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks to Fred for the communication during the process.
6/30/2017
**** Q. VERIFIED CUSTOMER
Vehicle Make : Lexus
I think the email updates are an important part of the service.
5/18/2017
Lisa H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car looked great. I just wished someone came out with me to go over the repairs.
3/18/2017
Marie-claude R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job
6/6/2016
Brandon B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Stated previously in first survey
6/5/2016
Elaine F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done
6/4/2016
Kevin M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was done quickly efficiently cost effective
6/4/2016
Erica P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Friendly staff, fast work!
4/1/2016
Annapolis Yacht. VERIFIED CUSTOMER
Vehicle Make : Ford
Yes good work done fast thank you
9/12/2015
Victoria K. VERIFIED CUSTOMER
Vehicle Make : Dodge
You are a well managed auto body shop.
8/27/2015
Michael E. VERIFIED CUSTOMER
Vehicle Make : Ford
I liked the fact you could take my vehicle right away and by getting it done ahead of schedule, you saved me on the car rental. Thanks.
Mike Elliott
8/6/2015
John L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looks great!!!
7/4/2015
Jerray S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The service is always outstanding at Severn Auto Body. I am always treated nice. Thanks again.
5/16/2015
Phlillp D. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone with whom I spoke at Severn Auto was more than friendly, professional, and effective. Go Severn River Rugby!
4/24/2015
Chris B. VERIFIED CUSTOMER
Vehicle Make : Subaru
This was the second time this vehicle had collision damage fixed at SAB and the second time that the car was incorrectly repaired when I came to pick it up. Missing license plate, color not matching, misaligned hood. I've learned NOT to turn in the rental car until I inspect the repair work first. Next time we need to consider other shops.