My husband and I couldn't be happier with the service and staff of Otis Ford. Chris in the service department was able to clearly explain the job that needed to be executed. Our car was transferred to the body shop where Brian took over the job. He moved mountains to have our car ready as soon as he could. We truly appreciate the kindness and professionalism we received at Otis Ford.
5/26/2017
Latoya H. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service as always
5/25/2017
Erika S. VERIFIED CUSTOMER
Vehicle Make : Honda
Great to work with!
5/17/2017
Carol P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, polite staff and they kept me up to date several times a day.
5/17/2017
Edgar B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
looks good
5/4/2017
Richard J. VERIFIED CUSTOMER
Vehicle Make : Ford
Brian & Yvonne were verty responsive & understanding. The rear end tailgate, bumper & underlying frame damage were repaired to my complete satisfaction.
2/21/2017
****M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Brian was very considerate. The car looks great and is running well. We are very appreciative of the consideration through the process. Thank you.
2/14/2017
Paige M. VERIFIED CUSTOMER
Vehicle Make : Ford
Job well done
2/11/2017
Marc P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Informative, pleasant, great work!
1/28/2017
Sylvia S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Please advise all who were involved with the repair on my 2015 Subaru Forester that it turned out better than I expected, even down to a clean interior. A special thanks to Brian for pointing out the fact that my radio antenna was missing. I never noticed that before but I sure was dissatisfied with the performance of the radio. Now I know why. You can bet I will keep an eye on that antenna now! What a good experience from an auto body shop. Hard to find good service these days. Thanks again. Sylvia
1/21/2017
**** I. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent work in a timely , courteous manner
1/12/2017
Megan B. VERIFIED CUSTOMER
Vehicle Make : Ford
The bed of my truck that was replaced was not put on straight and the passenger side door is scratched. I now have to bring it back in again to have it fixed.
12/10/2016
Victoria R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank You so Much! You guys where so nice !
11/18/2016
Luis P. VERIFIED CUSTOMER
Vehicle Make : Honda
Very great the staff is friendly and the work was excellent Brian Serrano was great at answering any questions I had
10/14/2016
Maureen W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Job well done in the time promised.
10/6/2016
Ann N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done thanks
10/5/2016
Gilbert S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The cruise control for my 2015 Hyundai Genesis was working when I brought the car in to repair the bumper. When I picked up the car, a light on the dash told me it was not working. I have to bring the car to the Hyundai Dealer in Riverhead, LI, to get it fixed. The bumper looks fine, but it is inconvenient to bring the car in for another repair.
9/24/2016
John Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service!!
9/22/2016
William S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Everyone in the Auto Body shop is so nice and easy to work with. They are very friendly and get the job done quickly. I would recommend them to my friends.
9/10/2016
Donald B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Brian was great as was everyone else I was in contact with.. Truck looks great. Time will tell how it holds up