I was easy from start to finish. Barbara Benson did great job of informing me of estimated cost of repairs and delivery of vehicle. Her assistant was also very helpful. I'm very impressed with the professionalism and customer service I receive at Sterling Automotive.
6/27/2018
Laurence P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Beautiful job.
5/4/2018
David B. VERIFIED CUSTOMER
Vehicle Make : Kia
Many delays in getting my car back. I would prefer just to be given a conservative estimate and be surprised about getting my car back earlier than having to call and find out there has been another delay.
4/4/2018
Theresa G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Barbara is the best! I can't emphasize that enough. She went above and beyond to ensure that not only the repair, but also the insurance, were kept on track.
3/27/2018
Crumley.brenda Crumley,charles. VERIFIED CUSTOMER
Vehicle Make : Dodge
The persons with whom I dealt with in your Collision Shop (Barbara B.) was very friendly and helped me with recommendations for my bumper. I enjoyed dealing with your repair shop.
Thanks.
Charlie Crumley
2/25/2018
David R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Barbara was fantastic. If I ever need a body shop again, it will definitely be Sterling.
2/20/2018
Heather H. VERIFIED CUSTOMER
Vehicle Make : Honda
Barbara is always wonderful! She has our cars in and out in a timely manner and the work iat Sterling s always excellent! We love that Sterling is always in communication with us through the entire process of repairing our vehicles. Thank you for always taking such good care of us and our vehicles.
2/16/2018
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
All aspects of the service provided were very customer friendly and transparent. Repairs were completed ahead of schedule. I am very pleased.
1/31/2018
Jan H. VERIFIED CUSTOMER
Vehicle Make : Scion
Barbara was knowledgable, Efficient and provided outstanding customer service.
5/31/2016
Joe C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Said she would fix driver front done in your parking lot. When picked up said all she could do is touch up paint and that would not look good.
5/11/2016
**** T. VERIFIED CUSTOMER
Vehicle Make : Buick
Took a little longer than originally estimated but we were kept informed during the whole process.
4/28/2016
Theresa B. VERIFIED CUSTOMER
Vehicle Make : GMC
Communication was good, job was completed very satisfactorily. Second time I've had to use Sterling, wouldn't go anywhere else : ) Will be happy to refer family and friends. Thank you everyone. Sincerely, Theresa B
1/7/2016
Lero.andrea Lero,donald. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
**** Kalah did a great job of keeping me informed on the status of my vehicle. A pleasure to work with.
10/29/2015
Arthur C. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional and timely communication
8/29/2015
Andrea E. VERIFIED CUSTOMER
Vehicle Make : Nissan
**** and Barbara kept me well informed on what to expect and the status of the repair. I appreciated their knowledge & support, which allowed this to be a very pleasant experience. Thanks again!
8/21/2015
Walker D. VERIFIED CUSTOMER
Vehicle Make : Ford
My licenses plate was messed up bad when I got my car back had to take it off hammer it flat and the holes back so it didn't fall off
The car was ready a bit before the promised time. Tracey was helpful, once she was identified as the person handling my car.
6/30/2015
Hindes.lauren Hindes,james. VERIFIED CUSTOMER
Vehicle Make : Dodge
Multiple issues - I left the truck there to complete all of the repairs.
****. The fender liners were cut on both sides for some reason. Only one side needed to be replaced but both the new one and the old one ended up cut for some reason. Also, the new fender liner was not even bolted in. It would have rattled and blown around inside the fender.
2. Two bolts were missing holding either the horn in or windshield washer reservoir in the grille in. Both bolts need to be put in to keep it from rattling or falling out.
3. Where the fender meets the A-pillar of the truck it is not flush. It does not match the passenger side A-pillar/fender.
I'm very disappointed with the lack of quality in the repairs. At Pioneer Well Services we have used Sterling Collision multiple times and always been satisfied. We are a regular customer in the service department as well. I'm very sorry that I did not experience the same level of service we have come to expect with our Pioneer trucks.