I had a problem well after the repairs and it was resolved excellently. I'm very happy with the service.
1/17/2017
Cristen F. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you Krystie! Great customer service!
1/7/2017
Litsang C. VERIFIED CUSTOMER
Vehicle Make : Honda
Informative along the process
12/16/2016
Arleen H. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you!
12/9/2016
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : BMW
Customer service was excellent. I was kept up to date with my vehicle's progress. Very satisfied!
11/30/2016
Hemant K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks to Avery for being available for any questions, and keeping me informed about progress. Thanks for the quality job!
11/18/2016
Susan U. VERIFIED CUSTOMER
Vehicle Make : Honda
Brit and Jason provided exceptional service. I really appreciate their efforts in my behalf. I will highly recommend your company because of their excellent service.
11/16/2016
Matt P. VERIFIED CUSTOMER
Vehicle Make : Volvo
Avery Hodge was terrific with all aspects of the process and the speed with which the repair was done was simply outstanding. The only hiccup was the confusion displayed by the person answering the phone and working the front desk...initially scheduling me to come in for the repair and when I called to confirm she said I should not have been scheduled yet, since we did not pay for the part to come in and wondered who scheduled me when it was her.
11/10/2016
Lorraine P. VERIFIED CUSTOMER
Vehicle Make : Ford
Marlin was great. My arcwas totaled but he was fair and keep me updated.
11/8/2016
Michael S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Wow...not sure where to start. From the second we first walked in to get a quote, to the time we drove off the lot with our beautiful "new" car, everything was 100% perfect. Not only was your pricing the best in the area, your customer service and workmanship was outstanding!!! We'll be telling our friends that Classic Collision is the place to go!
11/4/2016
Shannon (denise). VERIFIED CUSTOMER
Vehicle Make : Honda
The car looked beautiful when I got it back. It was like I never got into an accident! The team also kept me updated throughout the whole process. Brit and Jason were extremely nice and informative. I hope I don't have anymore accidents, but if I do, I will be choosing Classic Collision for repairs. (:
11/3/2016
Jasmin S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Avery is awesome!
10/28/2016
Vinay A. VERIFIED CUSTOMER
Vehicle Make : Honda
Goods:
****. Accepted the car drop off after 6:00pm
2. Allowed pick-up after 6:00pm
3. Clear communication
4. Major dents and Impacts removed cleanly.
Bads:
****. Minor scratches remain on trunk lid.
2. A private car park permit went missing from the car. (I had forgotten to take it off at the time of drop-off).
10/20/2016
Lawrence C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were excellent!
10/8/2016
Brandi L. VERIFIED CUSTOMER
Vehicle Make : Honda
Your service stinks! I picked up my car last Thursday and I am still getting texts about my car being ready to pick up! Danny needs to be taught some customer service skills! When I dropped my car off I was asked how often I wanted to be communicated with. I stated once per day. In my first call with Danny he quickly told me I would get calls at his convenience when he felt I needed an update. In my further calls to check on the status of my car I felt as though my calls were a bother to him! When I picked up my car I waited almost 25 min to check out while I witnessed the most awkward exchange between the receptionist , Danny and a guy picking up a couple of totaled cars. They bickered back and forth about cost and listening to each other! Not something a customer should have to witness! I have had several other cars fixed at this location. I am not sure if there has been change in ownership but I won't be back!
10/3/2016
Richard H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Krystie was very helpful and made this experience very easy. I did get confusing e-mails regarding updates, but Krystie quickly resolved these issues. Overall, a very good experience.
9/30/2016
Jacqueline V. VERIFIED CUSTOMER
Vehicle Make : Honda
My estimator, Michael IVANOV, was extremely professional, knowledgeable, detailed, courteous and true to his words. He kept in touch with me and my car was ready at the promised time. He handled me with kid gloves and made the whole experience a lot less painful.
9/28/2016
Glenn L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job
9/21/2016
Kim M. VERIFIED CUSTOMER
Vehicle Make : Honda
I really appreciated the General manager Kevin Mellott coming out to inspect my Honda with me. Whoever the gentleman was who did the work, he did a great job????
9/17/2016
Jenny I. VERIFIED CUSTOMER
Vehicle Make : Honda
Krystie Seymore was simply the best person to work with. Proactive, responsive, knowledgable about the repair process ... she made the stress of dealing with a fender-bender as pleasant as possible.