Martin Collision Center

Excellent all-around service! Friendly staff, prompt and stress free service! 5 Stars

Good

The paperwork reflected that three people had inspected my vehicle and found it repaired completely. What I found was a large trim on the gate that was replaced was only approximately 50 to 60% adhered to the gate. When I opened and closed the gate, in the manner that I have been doing in the nine years I've owned the car, it looked closed but the icon would light up showing an open door. When I advised Robin that I made her aware of this the day I brought the car in for repair and it functioned properly before the accident her response was to forcibly slammed the gate shut to have it close. This was done twice to show me how to make it function now. This was all down verbally before and after the repair - it was never noted upon intake. The guarantee would be useless in this case if I find it is an ongoing problem and would return the car for correction. Additionally, the trim was repaired on the spot while I waited. After returning home and upon further inspection of both issues I found the trim with a small crack in the top middle of the piece and the gate function unchanged. It suggest the gate maybe slightly out of alignment causing the trim to crack and the gate not making an easy connection. I immediately make Geico aware of my yesterday to have it in writing regarding the issues with the guarantee.

Martin Collision did an excellent job.I am very pleased with the repairs made on my Chevy Tahoe. Thank you!

I refused delivery of the vehicle last week due to multiple defects in the paint. After correcting the original defects, there are now additional defects that can’t be buffed or sanded out. There were also scratches in the paint on the hood that appear to be from resting a tool on the hood right above where the previous and remaining defects are

The color of the bumper is different from the rest of my car. It seems as if you painted it bright white but my car has a pearl white finish. I am away for the weekend but will come in Monday morning to discuss this

The team was wonderful! They kept me in the loop of what was going on with my car and were flexible during a holiday week. My car looks great-they did great work and were very professional.

Excellent service and customer experience

Service was very fast and the repair looks amazing!

Friendly, helpful, professional Good quality service and work Would use again and recommend

Everything went well. Great status updates about progress. And thanks for washing car. Was not expecting that!

Representative was informative and helpful. Service was great and the staff were helpful.

Excellent service, pleasant environment, helpful and friendly staff. Thank you so much for helping us.

The work done on my Jeep Compass looks better than it had prior to the accident. Everyone was friendly and helpful which made for a pleasant experience. The work was finished within 2 days so I was in my vehicle in no time....thank you

Thank you! You finished my car ahead of schedule, were able to answer all questions that I had in a timely manner, and I got my car back good as new, -it had been cleaned on the inside and out.

Awesome job!

Knowledgeable and fast!

Coordination with GEICO was seamless. Repair appears to be as close to original appearance as possible. Thanks.

Excellent customer service and great coordination with Geico and Enterprise to make everything easy for me.

Loved having everyone in one place, each facet of the repair was as enjoyable as it could be.