Minor body repair should have a shorter turn around repair time. However the job is satisfactory.
10/23/2015
Patrick L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done. Thank you.
10/22/2015
Maureen F. VERIFIED CUSTOMER
Vehicle Make : Audi
I paid 100 to have my car detailed. Dirty rims and windshield no better then a 12 car wash. Cooks offered to redo but since I don't live in Pasadena that was not an option. They should have refunded my money after I sent pics of dirty rims. Would never recommend cooks!!
10/10/2015
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Giovanni updated me frequently about the status of my car. Very professional and nice.
10/9/2015
Julie F. VERIFIED CUSTOMER
Vehicle Make : Honda
Job well done.
9/26/2015
Business N. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Everything was fixed so nicely and they were constantly updating me throughout the progress. Not only that but the customer service was phenomenal.
9/18/2015
John C. VERIFIED CUSTOMER
Vehicle Make : Jeep
I am generally very pleased with the service and meeting the deadline. But, the rear tail was not replaced, so I am waiting on your team to contact me as to when it will be replaced.
8/28/2015
Michel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the way Mr. **** kept in touch with me daily about the progress of the car.
Thank you.
5/19/2015
Laura C. VERIFIED CUSTOMER
Vehicle Make : Dodge
The original and second repair were not satisfactory and resulted in unrelated problems. However, Chris Rose intervened and Luis at the Duarte shop made sure it was all resolved. I was happy with the end result.
4/21/2015
Ronald O. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were amazing and helpful. This is my first car and accident- so I was really nervous. They talked me through it and were very kind, especially Nick!
4/10/2015
Teresa K. VERIFIED CUSTOMER
Vehicle Make : Audi
Nick Contreras was very attentive and helpful. Thank you.
2/22/2015
Joanne F. VERIFIED CUSTOMER
Vehicle Make : Porsche
Perfect
2/15/2015
Carrie W. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car is making a loud noise when going over 40miles an hours I had to take it back they had to keep my car now I have no transportation until it's repaired
2/3/2015
Jennifer L. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Amazing service.
1/14/2015
Joyce J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nick was super helpful throughout this whole process. My car was delivered in a timely fashion and the detailing was a very nice touch. All my questions were answered in a professional manner. I loved the text and email updates. Every person I encountered there was extremely helpful. I will definitely recommend this establishment to anyone needing repairs or body work. Thank you!
12/9/2014
Sok Tae. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job! Kept me updated on a regular basis and nick was extremely nice.
12/6/2014
Janean S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Couldn't have been more pleased with my experience at Cooks Collision. From my initial call to schedule repair service to final pick up this afternoon, everything was seamlessly arranged between my case manager and independent rental agency for my convenience. Throughout the process, I was regularly informed regarding the progress being made with both text messages and phone calls. Flawless body work, exterior paint and full interior detailing resorted my vehicle to better than new condition. So incredibly thankful for Nick's help and expertise in managing my case from start to finish.
12/2/2014
Brent H. VERIFIED CUSTOMER
Vehicle Make : Honda
Nick was great. I felt taken care of and communication was good. The office staff was very friendly as well.
11/19/2014
Ignacio A. VERIFIED CUSTOMER
Vehicle Make : Ford
Good service, explained everything that was going to happen. I loved the texting and letting me know, the body work was superb. I highly recommend them.