Worst experience I've ever had with a body shop. My vehicle was returned missing a major part, and the paint job was completely unacceptable. After pointing out the problems, I was yelled at by an older lady who then accused me of insurance fraud. It is my belief this business was trying to return my vehicle without the parts that were nessasary in the hopes I would not notice. Because I was a cash customer, they refused to warranty the work. I was told, prior to the estimate, when I was up front about paying cash, the work carried a 7 year warranty. After the work was completed, after I had paid, I was informed none of the work will be warrantied.The paint job to the other side of the bumper, respective to the repair, was absolutely terrible. The repair itself was excellent, however the paint job, deception of a major missing part, lying about a warranty, and the way I was treated was completely unacceptable. I will forward this experience to the insurance company, the Enterprise chamber of commerce and other appropriate mediums.
10/31/2015
Phyllis M. VERIFIED CUSTOMER
Vehicle Make : Ford
Very good work done in a timely manner.Thank you!!
10/14/2015
Carmen G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome care every time I have had to receive service.
10/9/2015
Richard W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took longer than expected but final resolute looks goid.
9/16/2015
Tony G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The vehicle was not ready when I was I as told I was lied to I will not do business with Wiregrass body frame anymore
9/10/2015
Robert C. VERIFIED CUSTOMER
Vehicle Make : Mercury
They are the best in town
9/5/2015
Michael D. VERIFIED CUSTOMER
Vehicle Make : Ford
Always the best from the employees of wiregrass body and frame!!!
9/2/2015
Ezell T. VERIFIED CUSTOMER
Vehicle Make : BMW
Yes I'm very satisfied the way y'all treated me.if I have any body damage again I will return...my fag light on driver side are missing a cover that y'all left off...
8/29/2015
Gerry M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I especially liked the updates,
8/23/2015
Keran H. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate the fact that you cleaned the inside of my car before I got it back! Nice touch for customer service!
8/12/2015
Cwo****. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was not consulted about the repairs before arranging them with insurance company and when I questioned the estimate, personnel were rude and short.
8/6/2015
Larry W. VERIFIED CUSTOMER
Vehicle Make : Ford
Love the text updates! Thanks for being so friendly.
7/24/2015
Anthony R. VERIFIED CUSTOMER
Vehicle Make : Buick
The customer service was an excellent experience for myself and the job was outstanding
6/18/2015
Cwo David. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Repaired areas look great!!
5/22/2015
Alisa G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Oustanding customer service that exceeded my expectations. My car looks great; like new. Thanks so much! Ms. ****
5/8/2015
Rafael R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have used wiregrass body and frame services three times in the last 6 year. All three times, I have had issues with the work not being done correctly. Today was a repeat from the last two times. In less than one minute I discovered several faults that I find difficult to understand why they were overlooked:
the paint job has a few noticeable faults
incorrectly installed rubber seal in engine compartment
plastic trim by the windshield not properly bonded
dirty engine compartment
As I drove away I noticed this other two:
horn does not work
windshield wipers swing arms were installed backwards (REALLY?)
I know, that just like before, all the faults will be corrected. However, considering how long took to get the repairs done, this is a waste of time.
Rafael ****
4/23/2015
Alexandra D. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys did an amazing job! I couldn't be happier!
4/18/2015
Kim D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was disappointed that my part was apparently not ordered when I agreed to the work being done. And I had to call and follow up. But I thank Jasmine for ordering it while on the phone with me. When she realized it hadn't been ordered. From there everything has been good
4/17/2015
Gerald B. VERIFIED CUSTOMER
Vehicle Make : Ford
thank you for all your help I really appreciate it you did a fine job on my car as always