I have to go back and have something else repaired and I've noticed a few new issues that I think may be the result of miswiring. I will give them a chance to rectify before making an assessment.
10/2/2015
Felicia W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Rob P. Was the best. He kept me informed through the whole 5 month ordeal with getting my parts in to fix my car. Wonderful personality and always got back with me in a timely manner!!!!! Class ACT!!!!!
9/16/2015
Cwo Paul. VERIFIED CUSTOMER
Vehicle Make : Honda
Kept me well informed about the process was a little off on repair completion time
9/4/2015
Howard C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Rob & team performed well!
Quick appraisal of damage, accurate time of completion, review of results& beautiful detailing of the vehicle.
Howard
7/31/2015
Ann B. VERIFIED CUSTOMER
Vehicle Make : Buick
Very pleasant experience. So glad it was just a little body work from tree limbs, not a wreck. As the USAA specialist, he took care of me through the process. It was an extra touch that the inside of the car had been vacuumed.
7/30/2015
Arete M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very pleased,especially with the staff.
7/29/2015
Jennifaye B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I did not car for those text messages that were Computer generated but Rob ALWAYS called to confirm the status of my car
7/23/2015
Rone F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
**** did exactly what they said and delivered on time
7/19/2015
Deidre C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My concern is that generally every time I bring my vehicle there for service the light color interior gets dirty from the service techs. This particular experience was no different. I did however point out to Rob on the drivers side several areas that needed to be cleaned. He did take care of that. On the left side another white vehicle was parked closely to mine and I was unable to open the door fully to take a good look. It was not until I was leaving the parking lot when I looked over and saw several marks on the right door. My passager also noticed them. I had to get back to work close to Summerville so I made the choice to just clean it myself. I shouldn't have to make it a habit of always having to do this when I bring my car there for service. Serice technicians should throughly check vehicles over for such things before returning them to customers. Thanks
6/26/2015
Alexandra C. VERIFIED CUSTOMER
Vehicle Make : BMW
Repairs took 7 days longer than estimated. During the repair the air conditioning was disabled and not enabled. I repaired it myself. Staff was full of excuses.
6/25/2015
Charles P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Courteous and attentive to our needs. Made sure that everything was correct and fully functional on our car.
4/29/2015
Charles K. VERIFIED CUSTOMER
Vehicle Make : GMC
Brought fresh baked cookies to Rob for doing such a great job. Ask him
4/21/2015
William J. VERIFIED CUSTOMER
Vehicle Make : Buick
Very efficient -- good communication .
4/10/2015
Christian L. VERIFIED CUSTOMER
Vehicle Make : GMC
Repairs were pushed back from a week to six. Horrible customer service and car was fixed incorrectly and now have to return to recieve proper parts. Over all F-
3/28/2015
Kathleen B. VERIFIED CUSTOMER
Vehicle Make : GMC
Professional, helpful, kept me up to date, answered all my questions. A pleasant experience brought about from an unpleasant one (getting rear-ended). I'll be coming back!
2/19/2015
Anthony D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Although the Collision Center did a great job, I still have problems with my touch screen that I made the Service department aware of. They said they had fixed it with a software update but apparently they never checked to see if it actually resolved the issue. It didn't and now I will have to bring it back to get fixed.
2/19/2015
Abror S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Repair was delayed a little due to late delivery of a repair part, but customer service was superb that Ive received from Todd at collision center!
2/7/2015
Carolyn T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car is beautiful, and you did an excellent job, and it was a good experience. Thanks!
1/21/2015
Debra F. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job
1/21/2015
Lincois J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Frequent updates on my repair was very appreciated.