Wheels would have misalignment when tires hit pothole.
Tires of my Forester hit sidewalk before it stop but I didn't get wheel alignment during repaired!
Insurance & shop preferred to fix suspension damaged rather than just a simple alignment. Can't understand?
3/1/2019
Theresa I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very helpful; great service & extremely helpful to have a loaner vehicle.
1/29/2019
Paul S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We appreciate the loaner car, very helpful. So far everything looks good.
1/25/2019
Paul S. VERIFIED CUSTOMER
Vehicle Make : GMC
Lafontaine Chevrolet did an excellent job repairing the damage to our Acadia, everything was well coordinated between Adam (Lafontaine) and Mitch at (AAA).
Great Job .. Thanks Paul
12/20/2018
Martin N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Adam was wonderful to work with. He would call on a regular basis and update the progress. He was also very helpful with the insurance company and the needs they had. The use of the loaner car was a huge help. When we received the car back it was in perfect working order, and was cleaner both inside and out than when we dropped it off. I would highly recommend this facility and will use them again if the need should arise.
12/8/2018
Sara L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very friendly staff. Got car back before it was promised back. Very good work on the repair. Easy to work with.
8/23/2018
Ricky R. VERIFIED CUSTOMER
Vehicle Make : GMC
After experiencing some interesting electrical issues after my trucks initial collision repair I was frustrated to say the least. Luckily my estimator Brandon Ross took it upon himself to ensure that he did not rest until my truck was properly diagnosed and repaired. He provided updates as to my trucks status every step of the way, went the extra mile to a ensure that I was happy, all while maintaining a phenomenal level of customer service. I will not hesitate to recommend Brandon to any of my friends or family in the future. Now that it is all said and done my truck is running and looking great again.
3/21/2018
Melinda M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Roger and his team made sure that I had my vehicle in time for my holiday travels. They did an outstanding job and I am very pleased.
11/19/2017
Lafontaine Chevrolet Replied:
“thank you for the amazing review come back and see us anytime!”
Marilyn R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very very Happy. Thank you for being so thoughtful and kind. I loved the emails on all updates. Thank you ALL again.
10/20/2017
Kahle S. VERIFIED CUSTOMER
Vehicle Make : GMC
When I arrived and went to start the truck the ABS
And traction lights were on. These were not on when I dropped off. I went in to tell the rep. He asked if they were on when I dropped off and they were not. He said oh that happened to his car it is just something that happened. He said he would let the tech look at it. He took truck and two min later came back and said that the tech discovered this said abs sensor not communicating with system. I asked if there was a chance that something was done during repair he said all they did was unplug tail lights. Went to Jackson rd Ladontaine to have them check. They said they could not because it was something done at collision. I left then came back to Jackson and asked for service manager as I wanted to call the collision manager with him. He was busy but did say they would inspect the sensor. 3 hours later discovered unplugged. Lots more to say so please call me at ****-****-xxxx. Justyn Ross at Jackson was very helpful in solving a problem created at another Ladontaine facility where no accountability was taken. Truck looks great but very dissatisfied by the experience. Again more to say. Call me at ****-****-xxxx. Thank you Kahle S
5/26/2017
Loit M. VERIFIED CUSTOMER
Vehicle Make : Buick
Very helpful staff.
Timely and good quality work.
5/18/2017
Annie D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Always
5/5/2017
Zena Z. VERIFIED CUSTOMER
Vehicle Make : Buick
I appreciate the work, the communication, and the extra touches and care. Thank you!
5/5/2017
Julie R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great repair and service. Thanks.
5/3/2017
Davey E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Work was done in a short time and excellent
1/24/2017
Shirley M. VERIFIED CUSTOMER
Vehicle Make : Honda
I am happy with my CRV repair.
1/12/2017
Lauren M. VERIFIED CUSTOMER
Vehicle Make : Kia
I appreciate the phone calls and texts appraising me of the status of the repairs. Also, the promptness in completing the jobs--we had two cars. Finally, the cars look great.
7/4/2015
Stephanie H. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service was excellent!
11/19/2014
Wayne D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I don't have a specific complaint with LaFontaine, my disappointment is with the overall experience, delay after delay due to unseen damage, insurance adjuster, and not being offered a loner vehicle because of my insurance. We purchased this vehicle from LaFontaine and I chose this collision center to stay with the company. I only wish I would have been told upfront that it was going to take three weeks to get my truck back.
11/7/2014
Brittiany S. VERIFIED CUSTOMER
Vehicle Make : Dodge
They should give updates regularly instead of having people call to figure out what's going on other then that everything was great! They staff is wonderful and who ever worked on my car did such a great job