Part did not fit correctly. Repair is ongoing as new part is on order.
10/31/2018
Shelia W. VERIFIED CUSTOMER
Vehicle Make : Ford
No your team was very courteous!
10/29/2018
Dominic F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ed provided exceptional customer service. He kept me informed throughout the entire process and worked hard to find the parts that I requested. Top notch!
10/26/2018
Kari T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone we had contact with was friendly and knew just what we needed. We really liked the way they kept us up to date with the progress being made on our car. Our car looks great.
10/22/2018
Stephanie H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience!
10/20/2018
Paige L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for the wonderful service.
10/19/2018
Steven C. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job, professional
10/19/2018
Eli K. VERIFIED CUSTOMER
Vehicle Make : Toyota
For the amount of work done, it was done very fast. Almost a whole week sooner than expected. The work done is excellent, I'm glad I took my vehicle to Abra.
10/19/2018
Robert C. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional staff, and I appreciated being kept in the loop during the entire process. Thank you!
10/11/2018
Drew L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had to take my vehicle back the next day due to a sensor issue with lane keeping assist. While scrolling through the info center I saw that the vehicle had thrown the sonar system malfunction code at 9:37am on 10/10/18. This was before I was called to pick up the vehicle.
First question is why was I told it was ready when it was not. I took a day off work today so that ABRA could complete the sensor scan that should have been done orior to delivery of my repaired vehicle. My issue now is that I don’t trust that the sensor is correct so I have an apt at the Lexus dealer today to confirm the sensor is correct and operating normally.
This is the topper on a 2.5 week process of misinformation and incorrect parts orders and broken parts order and a host of other excuses.
I hope for your business’s sake that the Milford Ohio location is not indicative of the rest of your locations. The lack of apparent skill and quite frankly “give a ****” at this location is extremely lacking
10/11/2018
Jana M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great work from what i see and they really worked hard to get it done early. Work was completed 4 days early!! Good job!!
10/3/2018
Lindsey W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very impressed with how quickly repairs were completed.
10/1/2018
Evelyn F. VERIFIED CUSTOMER
Vehicle Make : Nissan
The customer and the service in general were great. The finished the repair before expected and they constantly sent me messages to update the status.
9/28/2018
Ina S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
All team members were really great. So friendly and helpful
Ed did a really excellent job on communicating and coordinating the
repair of my KIA which looks new now.
Thanks for a job well done.
Ina Charlene Shutt
P.. I would recommend ABRA and GEICO again & again(
9/27/2018
Amy L. VERIFIED CUSTOMER
Vehicle Make : Honda
Had an absolutely great experience!!! The professionalism was awesome and the end result could not have been better. I am beyond ecstatic about the whole experience! Thank you Tacy and ****for all that you both did to ensure that I was taken care of!
9/27/2018
Yudong F. VERIFIED CUSTOMER
Vehicle Make : Toyota
It’s good, thank you
9/25/2018
Wilby T. VERIFIED CUSTOMER
Vehicle Make : Buick
Job done quickly & well. Mgr spent time going over all the work which was done. Would consider Abra if am in need of Body Work in the future.
9/22/2018
Mary E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repair was as requested and on time, car looked like brand new!
Thank you
9/21/2018
Julaine C. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys were great. I will recommend you to all
9/21/2018
Rochelle J. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff was very courteous and helpful. Work was done in a timely manner. Overall I was very satisfied.