Service King Decatur

I am very satisfied with the attention I received at Service King in Decatur, GA. i believe the employees name was Mark (middle aged white male). He helped me through the entire process of having my car repaired which took nearly two months! He's incredibly personable and treated me with such respect that other repair shops gave lacked in past experiences.. He gave me all the information I needed, explained things thoroughly and reassured me about any concerns I had. I also want to acknowledge that he called me regularly to keep me updated with the status and repairs. I'm happy to say that he even had my car fixed 5 days before the estimated pick up day! I contacted him about trying to push to have my car fixed before the weekend due to the high price of insuring my rental. He assured me it would be done by Thursday-Friday at the latest but I was pleasantly surprised to receive a call from him Wednesday afternoon. His customer service exceeds expectations and he was even kind enough to help me remove my car seat and other personal belongings before and after repairs. My only complaint is that service King doesn't provide maintenance services like oil changes and alignment because I would be a regular! Rating on a scale of ****-10: 10!

Great Job!!! Very Satisfied, you will be Highly recommended!!! Eric

Fast service nice people. A little pricey.

Theo was my specialist. He explained the repAir Process and made sure I received my rental . He kept me informed on the status of the repairs. The work completed was awesome and prompt.

Mark and Michell (the receptionist) were very friendly and helpful. I was so upset with everything that happened and they helped ease my annoyance by being friendly, consistent and understanding. Thank you all so much!!!!

Great job keep it up

Theo did an excellent job communicating the status of the repairs and was very attentive. Thank you for making the experience a pleasant one!

Your people are helpful and friendly. I appreciated getting emails from Service King and phone calls from Nicki letting me know the progress made on the repair and the date of delivery. Pat Redford

Haven't seen it yet

Everything looks great!!! You kept me up to date with the repairs and finished ahead of schedule! Thanks for a job well done.

Your staff was very competent and courteous. I did have a scheduling problem though. Originally I was scheduled to bring my car in on a Friday. However, I was then told that you would not accept cars on Friday. THAT SHOULD BE MADE CLEAR WHEN THE APPOINTMENT TIME IS MADE.

Nikki and everyone else were great. I do have a question about two deep scratches on the passenger door panel that didn't seem to get fixed.

Service and customer service was excellent. Updates were greatly appreciated.

I had trouble connecting with the receptionist. She didn't seem to understand what I was asking and could only give me responses in the language of the shop, a language I don't know. At least tell me you understand my concerns and that you're going to try to help find a solution with me. Don't put up a wall and tell me there's no getting around it. Felt defeated before I even dropped off my car. Everything else was perfect.

My technician did an excellent job communicating the status of my repair...he was very courteous and prompt as well. Very pleased with my experience. Thank you

My car was repaired in a timely manner , I was pleased with the repair job , all the staff were very pleasant and helpful , especially the young lady at the front desk and the lady that was in charge of my case , Thanks ,

Everyone was professional and caring. The customer service was great with the text and telephone updates. The work was completed as promised and looked very well. In addition, the snack gift bag was a very nice parting gift. In summary, Service King took an unpleasant situation and made it pleasant. I hope I never HAVE to come back but I would definitely recommend you to others.

Thanks!

Excellent customer service updates on your vehicle. I would definitely recommend Service King for business. Thank you very much.

I'm very satisfied with the work