If you could speed ip your turn around time that would be great. Everything was fine.
2/22/2019
Cheryl F. VERIFIED CUSTOMER
Vehicle Make : Mazda
I like the update emails. Phone calls during the day are not always able to be answered but emails can be checked anytime.
10/5/2017
Leann P. VERIFIED CUSTOMER
Vehicle Make : Ford
My son's car was returned with damage to the rear end assembly. They said the work was complete but as soon as my wife left the lot it was apparent that something was significantly wrong. Had the technicians driven it they would have noticed the issue. We brought it back again for the repairs to be completed and it took another two weeks. The rear lower control arm and shock assembly needed to be replaced. We were told one day that the car would be ready that evening. We heard nothing else and left messages in the afternoon both by phone and receptionist. We showed up to the shop around 530 and were asked if we got the message from Jason saying the car wasn't ready. We have not been called, in fact, someone there called my wife right after we left to say the car wasn't ready. We had to wait another week. Needless to say we will not use your services again nor recommend Priority. I am most disappointed that my wife was allowed to leave your local the fist time (in the pouring rain) with a severely damaged rear end assemble that was very obvious when you ran over a bump or his uneven road spot. There was a loud clanking sound that you could not miss. Her safety was compromised.
7/27/2017
**** J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Communication abou the vehicle progress was terrible. I had to call regularly for updates and was not told when delays were encountered.
I was not updated when additional damage was found on my vehicle.
Vehicle was complete a week later than promised.
Scratch on the passenger door was not worked on as promised.
Overall experience was a 2 out of 5.
The work completed looks ok but the lack of communication, delays and not completing the work on the passenger door made this a bad experience.
7/8/2017
Ahmet E. VERIFIED CUSTOMER
Vehicle Make : Honda
Service team was extremely helpful, especially Scott has gone above and beyond to make sure that we were completely happy with the results.
6/28/2017
Tori D. VERIFIED CUSTOMER
Vehicle Make : Acura
Had to contact for status update. Car was not washed after repairs. There are areas that looks like a touch up marker was used, and it's noticeable.
5/16/2017
Jill T. VERIFIED CUSTOMER
Vehicle Make : Honda
Looked like new! And Thanks for washing off the pollen!
4/13/2017
Robert W. VERIFIED CUSTOMER
Vehicle Make : Ford
The team that worked with us seemed to take a personal interest in making sure we were satisfied with the repair of our car. The car was delivered to us as good as new!
3/10/2017
Major C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was please with the job and how you match the color of the paint on my car. I got a call from enterprise asking when I was going to turn the rental in on Moday told them i left it with u all on the day i lick my car up on the 2/01/2017 around 5:30 P.M.
2/8/2017
Nan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was wonderfully dove. The insurance payment was not. It was fixed though. I did ask for a tail light to be replaced at my own expense and that was not done, however I think because my van was transported to another location, it just wasn't communicated. Very happy with my repaired van though. Thank you all!
12/23/2016
Trevor M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great team, excellent customer service, fast repair
9/15/2016
Kristy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The place seemed very unorganized. I had to ask 5 times to get my car seats cleaned and it was still not completed. My car took 2 extra days to complete. Even after the delay my rear light was still not fixed. They did try to make it right by cleaning my seats and putting me in a rental for the day. They also fixed my light while my car was there. In the end, the repair looks good, the car seats barely looked like they were touched. Overall it was way too much hassle.
7/16/2016
Eletta H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Waited over an hour to get an estimate which turned,out,to be off by more than 2000. I asked receptionist to have someone call me to discuss getting a couple dents done while the car was in. No call and no repair. Very didappointing
5/5/2016
Jacqueline L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire team was professional, kind and incredibly thorough in their explanations and assistance regarding the repair of my truck. Frank is obviously very knowledgeable about car repair and insurance claims. He is also a very trustworthy and nice man that you immediately feel is there to assist you in any way. The young women in the office were very personable and seemed legitimately concerned about making sure my experience was positive. I was pleasantly surprised that the staff cleaned my truck on the inside also. That was an unexpected treat.
I am completely satisfied with my repair and the outstanding service I received during this process from start to finish.
4/16/2016
Lucie C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really appreciated pleasant staff.
4/15/2016
Michael D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very impressed. Friendly, informed staff and great communication. Great job!
4/15/2016
Jahkima A. VERIFIED CUSTOMER
Vehicle Make : Nissan
One recommendation would be that I would have liked for someone to have pulled my truck up and viewed the work that was done,other than that I was satisfied.
3/31/2016
Precious I. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Priority collision did an amazing job fixing my bumper! The staff was very nice. Overall, great experience.
1/18/2016
Lindsay K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Amazing job and very fast service. I was kept updated along the way!
12/4/2015
William T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I had a great experience with Priority and will recommend friends and associates head your way if the situation arises. Bill Travers