Poor communication. Inaccurate information provided at several points.
5/27/2017
Marsha J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The Spectrum team were a pleasure to work with. I really appreciate the professional yet personable service. I will recommend your shop to anyone in need of your services. Thank you so much.
Marsha J
5/21/2017
Samantha G. VERIFIED CUSTOMER
Vehicle Make : Ford
They got the job done quickly and my car is in great shape now
5/10/2017
Rosemary S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service. Treated me with respect and made sure
My care was returned in like new condition. They even cleaned the exterior and interior spotless. I would not hesitate to recommend them to friends and family. They deserve a AAA rating!!!
4/28/2017
Mark M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job of repairing the blistering, peeling hood paint on my 2003 F150 and of matching faded 14-year-old original color! Very, very happy. Thanks Javier and crew!
4/20/2017
John T. VERIFIED CUSTOMER
Vehicle Make : Mercury
Good job. Quick turn-around was great.
4/12/2017
Skip V. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was impressed with the whole experience from the Estimate to picking up my car. The scheduling of the repair was easy, had Enterprise rental cars available, repairs couldn't be seen, the area that was repainted matched perfectly and the the whole car exterior and interior was cleaned when arrived to pick it up!
Thank You for a job well done, Skip V
4/7/2017
Roy B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate your integrity and the care and concern shown to both me and my vehicle.
3/24/2017
Jan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you
3/5/2017
Jose P. VERIFIED CUSTOMER
Vehicle Make : Toyota
El personal, son muy profecionales y el trabajo que hicieron a mi Toyota Tacoma fue exelente, por lo tanto recomiendo a todos a es taller, la atencion de Henry Andrade es cordial.
2/25/2017
Anthony P.. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very happy. I will return.
2/25/2017
Chuck And. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I've had several experiences over the years with all the cars in family and without exception, the workmanship and customer service has been outstanding. Henry has been the contact person and is knowledgable and efficient.
2/23/2017
Eric Z. VERIFIED CUSTOMER
Vehicle Make : Ford
Job was well done and on time.
2/9/2017
Carrie P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everything went so smoothly! We didn't have to worry about a thing. From the estimate, to the towing, to the insurance, you made everything so easy. Thank you!
2/1/2017
**** D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you so much! You exceeded my expectations with customer service, cost and results! I was amazed when I got into my car and it had been detailed!! Wow! That was the icing on the cake! Thank you so much for your kind service!
1/14/2017
Kristina G. VERIFIED CUSTOMER
Vehicle Make : Dodge
It is completely unacceptable to have a vehicle for 5 weeks. I was told that the target date was going to be Thanksgiving week. I stated that my family would be out of town for a few days that week, so it didn't need to be done the week of Thanksgiving. That certainly didn't mean, take an extra 3 weeks. I also had to be the one initiating contact. If I didn't call and check the status, I would not have received any calls. The link you provide to check the status of the vehicle is totally useless. I would never refer anyone to have work done based on how long I was inconvenienced by not having a vehicle for 5 weeks.
12/20/2016
Scott B. VERIFIED CUSTOMER
Vehicle Make : Toyota
All the staff were wonderful. Javier was very courteous and explained everything clearly and reasonably. Our car looks as if it was never damaged.. thanks!!
12/13/2016
Janine N. VERIFIED CUSTOMER
Vehicle Make : Subaru
It seems many businesses have forgotten how to or choose not to offer good customer service. I was pleased to find that was not the case at Spectrum Auto, Kris could not have been more professional and helpful. He followed up as promised, he is an asset to your team. Echo was always very friendly as well. It was a nice touch to pick up my car and find it cleaned inside and out. Service as performed timely and well. Thank you. I hope I don't need your services again but if I do you will be my first choice! Janine N
11/29/2016
Carlee G. VERIFIED CUSTOMER
Vehicle Make : Ford
I was given an estimate as a walk-in. The estimate was a fair price. The parts were ordered for the repair and received in a timely manner. The repair work was able to be scheduled for the next morning. The project was completed in less time than was estimated. Complete satisfaction!