Repair was great but noticed something that looks like water damage and a small ding on driver door, which were not there before.
4/10/2020
Jose H. VERIFIED CUSTOMER
Vehicle Make : Dodge
My Caravan was delivered with rubbing compound on the paint and a rear wheel panel was bent. The lady in the office was rude when I asked her questions. I will file a complaint with AAA.
4/2/2020
Juan F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service AAA ++
3/24/2020
Diana R. VERIFIED CUSTOMER
Vehicle Make : Buick
Car looks great.
3/21/2020
MARIA FELIX. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
It was easy to work with PacificElite, because they keep up good communication with the client up to the end of the repair!
Thank you very much.
12/28/2019
ANA G. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair was done quickly and very professionally.
12/22/2019
LOIS S. VERIFIED CUSTOMER
Vehicle Make : KIA
Excellent service, I will tell my friends if they need work done.
12/21/2019
CONCHITA S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I was very satisfied everyone at Pacific Elite treated me well. They are all friendly and helpful. I wish everyone
there a Merry Christmas and a Happy
New Year. THANK YOU ????????????????
12/19/2019
ELIZABETH P. VERIFIED CUSTOMER
Vehicle Make : HONDA
I want to thank everyone at your company for an amazing experience. Everyone was very nice and very helpful when I had any questions to ask. Again thank you so much
12/14/2019
WILLIAM H. VERIFIED CUSTOMER
Vehicle Make : NISSAN
The repairs are great.
Constructive criticism and examples:
The text updates are close to worthless. (Carlos confirmed that)
The staff tried but seemed very confused about the status of my car
Communication needs improvement i.g., they lost my first estimate
(I had to re-email it, they seemed to forget my drop off appointment on 11-18-19 8:30 AM resulting in me having to wait **** ****/2 hours... they suggested I should have my ride leave then come back)
Texted me car was ready on 11-22, then they called me to admit that after 5 days they had just started to look at my car and discovered hidden damage. Carlos told me to ignore their text messages
Texted me car was ready on 12-11, I called and confirmed with Jason that my car was ready to pick up ...instead wasted another
**** ****/2 hours...they would not release my car to me because they had not not worked out payment with the insurance company. Absolutely inexcusable and inexplicable
12/13/2019
Jorge A. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Two weeks to replace a bumper thas 3 day job
12/6/2019
KARYN F. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Giovanni went over and papa call duty. His thoroughness patience and diligence he in the matter were extraordinary. It is because of employees such as Giovanni that your company will continue to prosper. The office administrator Cristina is also Extraordinary.extraordinary She been the first point of contact makes your entire experience amazing. Whom ever you need to escalate my comments I would truly appreciate it. These individuals need to be recognized for incredible employees you have. Thank you KARYN F
12/6/2019
JACQUELINE B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The whole experience was great! Very friendly staff! I received an App to track the progress of the repairs on my car which is very convenient! Geo was GREAT!!!!! Thank you for everything!!
12/6/2019
EARL S. VERIFIED CUSTOMER
Vehicle Make : FORD
I will tell all my friends.Pacific Elite Collision is the place to go too get your car fix.
12/6/2019
ALEPH E. VERIFIED CUSTOMER
Vehicle Make : JEEP
Excellent service. Kept me up to date on everything and was treated well.
12/5/2019
Maria R. VERIFIED CUSTOMER
Vehicle Make : HONDA
Yes I was very excited with the work . I will recommend to my friends and thank you very much
11/9/2019
SANDRA M. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
First of all, Carlos was fabulous with us. He is a keeper. My car looks brand new again, thank you. Wow, a week and a half was only a few days, I couldn’t believe it when Carlos called and told me it was ready.....I can only say good things about Pacific Elite and will share with others . You have a great and talented crew. Thank you again. SANDRA M
11/3/2019
CARMEN O. VERIFIED CUSTOMER
Vehicle Make : KIA
Everything was great really helpful the job that was done was great
11/3/2019
CATHERINE K. VERIFIED CUSTOMER
Vehicle Make : INFINITI
Elmer, who was the service agent, was extremely helpful through the whole process.