Every interaction I had from the moment I dropped the truck off to the time I picked it up was beyond extraordinary. I appreciate the care and enthusiasm the entire team there had to ensure I was going to have a great experience despite the frustrating circumstances that brought me there. In addition to the phenomenal customer service I want to give special thanks to those that repaired the truck. I have tried to find flaws in the work done but I have come up empty handed; I am beyond impressed with the work of the person responsible for painting the truck... what an immaculate attention to detail! Thank you all!
8/5/2017
Chris S. VERIFIED CUSTOMER
Vehicle Make : GMC
Great Service, truck turned out good!
7/29/2017
Larry A. VERIFIED CUSTOMER
Vehicle Make : Ford
Great quality work at a good price. Clean facility and professional staff. Done in a timely manner. Outstanding communication. Easy check in and pick up. THANK YOU!
7/28/2017
Tammy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly and quick
7/28/2017
Marina S. VERIFIED CUSTOMER
Vehicle Make : Subaru
They made the process very easy and smooth
7/26/2017
Sallie F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Alma was great handling everything and calling to keep me in the loop to how my vehicle was doing great work
7/25/2017
Deborah P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great communication during the repair process, also took the time to answer my initial questions. Great job!
7/22/2017
Kaili P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
John worked with me very well, and kept me very updated along the way.
7/15/2017
Marguerite G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car looks good...I would have appreciated a person coming to assess the repairs with me upon pickup and let me know if I need to wait a few days before washing the car or any other special instructions. The front desk administrative assistant was very nice & professional but no one took the time to qualiity check the car with me. M. Guillory
7/1/2017
Andrew C. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional staff and the work was great. Thanks.
6/21/2017
Adriana R. VERIFIED CUSTOMER
Vehicle Make : Honda
I was hopeful that I would have a good experience as the assigned appraiser was very professional and initially kept me apprised of the progress on my car. I stopped receiving updates via text about a week after I'd left my car and had to call to inquire about status. On at least one occasion I was told my car would be ready that day, but the end of the day would arrive without any word on whether my car was ready.
Getting into a car accident is already unpleasant, and I had a terrible experience with Liberty Mutual. While I'm thus far pleased with the quality of the repair, I was disappointed by the length of time it took to repair my car and the lapse in regular communication.
I hope you will take this into consideraron for future customers.
6/6/2017
David S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Working with John was an outstanding experience. I came to Gunn after getting terrible customer service at Valmark.
5/31/2017
John B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was concerned about the color matching and they did a great job.
5/30/2017
Robert F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
As always I am very satisfied with Gunn service. Very polite, on time , professional, and got the work done to my satisfaction...
4/29/2017
Martin W. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the time I walked in I was treated like an old friend. The reception staff was professional, courteous and efficient a great combination! Your estimater John was through and left no doubt what was needed to effect the repairs. Mr. Duckworth's reassurance that if we had any problems with the repairs to contact Gunn Collision and fully explained the USAA warranty. Upon arrival at home my wife exclaimed that the back of the car looks brand new! Kudos to your superb repair team!
4/22/2017
Lori M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Ms. Alma and her team are rock stars! I live 45 minutes from the Gunn Collision location in Selma, Texas but would never consider going anywhere else. And everyone there was very curtious and professional. I recommend them to anyone needing repairs.
4/14/2017
****B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent personal customer service from Kendra in scheduling and from John Hendricks. Everything was "on time" in that we were kept informed of each step in the process. The repaired vehicle was immaculate when delivered. Well done!
4/9/2017
Dematrius W. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent work! Keep it up!!!
4/7/2017
Jennifer L. VERIFIED CUSTOMER
Vehicle Make : Ford
Had a very positive experience. I'd highly recommend using yalls service. I really appreciated the constant communication and updates