****. The car came back with the rear trunk that had been flooded with water while ypou had it. Water marks all around the well. Smells mildew now. 2. Check engine light is on now it was not when I brought it in, someone had propped the air cleaner door open with A STICK. 3 The rear Wiper blade was incorrectly installed and is not even touching the glass to wipe. Didn't find out until it rained Saturday night and I could not see.
I expect these things to be fixed and think they were an unnecessary error in quality of work. Not to mention the delays getting the correct parts from the parts supplier. I have COPD and must have this mildew mold issue resolved!
SSGT Ed Walker
8/21/2017
Raymond L. VERIFIED CUSTOMER
Vehicle Make : Jeep
They were very good at keeping me updated and Charleen was a pleasure to work with. They completed the work much faster then planned.
8/15/2017
Connie N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
While the personal were very understanding and nice, it would appear that because business was to good doing the job right the first time was not even a thought. I received a call on Tuesday my vehicle was done, I made a surprise visit on Wednesday only to leave it for many things to still be done. My only expectation was for the job to be done correct and clean of which neither could be done. My vehicle still today the following Monday must go back for electrical issues. The inspection internally should have caught most if not all the errors. The phone call that my vehicle was done, should have never been made to the customer. Lets see if we can get it right the third time????????????????
8/14/2017
Ira K. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys did a great job on my truck. It looks as good or even better than I did when I drove it off the showroom floor. The only thing that I didn't like was how long it took to get the job done. I realize the things were real busy due to this massive hailstorm, but it would've been nice if I could've been told upfront that it was going to be six weeks or more. Other than that, put me down in the completely satisfied column.
Thank you
8/3/2017
Christopher G. VERIFIED CUSTOMER
Vehicle Make : Ford
Same day finished. Thanks!
8/1/2017
Christopher I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent attention to myself and my vehicle truly professional in every way, I couldn't be more pleased.
8/1/2017
Ronda S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The entire process was smooth from start to finish. Charlie kept me informed the entire time, a very professional individual. The car looks great.
7/28/2017
Jennifer D. VERIFIED CUSTOMER
Vehicle Make : Kia
With over $9,000 worth of hail damage on my van, plus the multiple additional vehicles that have been through, are in now, and will be in soon, the ABRA team more than had their hands full. The staff was courteous and professional, and (girl) Charlie and the General Manager made sure that we were kept updated and well taken care of throughout the process. Nicely done! And...my van looks brand new again! ?
7/28/2017
Lorraine K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome job! All done within time frame promised too!
7/27/2017
Bradford D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Charlie did a fantastic job of keeping us updated and was very professional in all of his communications!
7/26/2017
Juanita E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you I am real happy I got my truck back so fast I will re recommended you. I will be calling about some more work on my truck
7/26/2017
**** R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Charlie kept me constantly informed as to the progress on the repairs, including the delays related to parts availability from Lexus. Body looked great, and so did the paint. Will be giving it a thorough going over in the next few days.
7/19/2017
Douglas B. VERIFIED CUSTOMER
Vehicle Make : Ford
Not COMPLETELY satisfied, as we had to come back a couple of times. HOWEVER... John did a great job of trying to find out what happened with our odd problems - a sunroof that didn't close (broken track and cables) and missing cover for the electronics behind the rear-view mirror (which my husband found under the passenger seat, and reattached himself, thank goodness!). The dent/hood repair was flawless. Excellent job there! My only suggestion would be to take a bit more care with the details of what features may be damaged in trying to get these vehicles back to us as quickly as possible. I'd rather wait an extra half-day in the beginning, than have to come back subsequent times for warranty issues. Remember the old adage, "Haste makes waste!" :) I'd still recommend Abra, and would like to amend Doug's (husband) 70 percentile rating to a 90! Thanks, Heidi ****
7/19/2017
Lelia B. VERIFIED CUSTOMER
Vehicle Make : Subaru
I really appreciate that it was a stress free experience.
7/15/2017
Russell H. VERIFIED CUSTOMER
Vehicle Make : Ford
The phone call updates were appreciated, but the additional text messages were overkill.
7/13/2017
Ken H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very very pprofessional group of people, I am extremely pleased with the quality of the work done on my "baby" (2016 Chevrolet Silverado) she looks as good as when I drove her off the showroom floor. Office personnel are just as professional I will be back and send many other people your way
7/8/2017
Zeljko K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service, I really like how they notify you of progress on your car. Friendly and easy to work with
7/4/2017
Mary K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so much. Charlie went out of his way to help me out. I really appreciate it. I will definitely refer others to your shop!