A little bit more communication from Lithia to the customer for updating the customer about when the car will be ready would be helpful. For instance: on the estimated day of completion let the customer know by noon if it is looking like the car will/will not be ready.
6/9/2016
Stephen O. VERIFIED CUSTOMER
Vehicle Make : Mazda
The repair seems to have been done really well, and on time as promised. the guy who washed and detailed the car was also excellent. Thanks
6/4/2016
Charles C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Paint was perfectly matched to OEM. Excellent job by the Lithia Bidy & Paint team. Your work is truly appreciated.
6/4/2016
Brett B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Loved the frequent email updates and the courteous staff! The work was done quicker than expected too. We'd definitely recommend Metropolitan Collision to anyone.
5/23/2016
Stacey M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service & staff
4/28/2016
Howard H. VERIFIED CUSTOMER
Vehicle Make : BMW
Appreciate Kevin emailing me periodically w the updates
4/28/2016
Warren M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Andy was very hospitable and accommodating. My car certainly looks better now than before the repair AND before the damage ????!
4/26/2016
Norris G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication. Good job done!
4/16/2016
Edward J. VERIFIED CUSTOMER
Vehicle Make : Honda
This is second time they have fixed my car. I have had an excellent experience both times. I would recommend them and if I need body work done on a car in the future I will definitely go back to them.
4/2/2016
Charles P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I do not know about being excited, but quality standards are thier as I accept from any US run business. This was my wife's in what happen to this vehicle. Say no more. Great job.
3/8/2016
Molley B. VERIFIED CUSTOMER
Vehicle Make : Ford
The initial paperwork was incorrect but the rest of the experience was stress free
3/6/2016
Lori V. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service!
2/26/2016
Paula P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great commutation throughout the process and very friendly employees
1/29/2016
James G. VERIFIED CUSTOMER
Vehicle Make : Honda
Pleasure to deal with
1/21/2016
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent communication re job status Etc. Very professional shop!
12/11/2015
Mark R. VERIFIED CUSTOMER
Vehicle Make : BMW
Andy and his team did a great job. I plan to refer friends and family.
Thanks
Mark R
12/9/2015
Shelly D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
11/24/2015
Megan B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I love the constant communication on the progress of the repair and the quality is top notch. The people who work there are also super friendly. All-around phenomenal customer service.
11/23/2015
Philip C. VERIFIED CUSTOMER
Vehicle Make : Audi
Communication about status was outstanding as was quality of work.
11/10/2015
Allison R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great communication and customer service! Thank you.