**** hour notice to pick up car. Told at 5 pm through rental car company, called collision center directly after. "Oh yeah, car will be ready in an hour...insurance will only cover up to today". So i get a **** hour notice while taking care of kid to refuel rental, drop off, get to glendale.
Get car, notice next day interior panel not completely on car.
Notice paint of some sort still on window needed to cleaned off still.
Noticed tape marks still on roof I could not get off myself.
Noticed **** marks on interior panel on arm rest.
Your employees ran over nail, had to get new tire..was notified via email.
A 4 day job turned into 7.
No, was not a good experience, would not recommend
7/20/2017
Schulte Jr.elizabeth. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks brand new. Friendly employees. Convenient location. Clean facility. Job was done quickly.
7/20/2017
Theresa H. VERIFIED CUSTOMER
Vehicle Make : Lexus
I cannot say enough good things about the customer service at your collision center. Everyone was friendly, communication was exceptional, everything was handled very professionally.
7/14/2017
Jenni B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very simply excellent service!!! Amazing service!!
7/13/2017
Mark H. VERIFIED CUSTOMER
Vehicle Make : Acura
The service was excellent and the car looks fabulous!
I love the texting notification service!
Thanks for everything.
Mark
7/12/2017
Amanda A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great experience. The process for getting my car estimated and repaired was convenient and quick. I enjoyed having the nice ladies at the front of the collision service center help me through every step. They helped turn a very bad circumstance/ situation into a pleasant experience. I loved that they were able to work directly with the other individual's insurance, and that I didn't have to take on the extra responsibility for that communication. Also the repair makes my beautiful wrangler look brand new again. Much thanks.
7/11/2017
Deborah H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was very professional, friendly, and responsive. The job is beautiful, done in a very timely manner
7/9/2017
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone was helpful. Communication was fast and repairs were made quickly. Excellent!
7/7/2017
John M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Love the customer service! Tara is awesome in the collision center. Jim is fantastic at keeping me updated. Great friendly crew.
7/6/2017
Tylisa D. VERIFIED CUSTOMER
Vehicle Make : Jeep
It would have been helpful for the rep that made the initial call regarding bringing in my jeep for repair to have given all necessary information needed to a new Glendale customer such as location, rental car vs loaner car, walk around vehicle upon pick upiinstead of handing me the final paperwork and telling me to have a nice evening.
7/4/2017
Mark R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job
7/2/2017
Quartesha C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Never will I do business with Glendale again
7/1/2017
Stacy W. VERIFIED CUSTOMER
Vehicle Make : Jeep
We are so appreciative of the team. They were able to address our collision center repairs and service within a few days since our daughter was leaving for colllege. Thank you SO much!!
Sincerely,
Stacy W
7/1/2017
Katherine B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Terrific experience- friendly warm and professional team. Loved all the updates- delighted it was done a day early and on budget-
Thanks!!
6/30/2017
Blake S. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone was great. My car looks brand new, the timing of when my car would be repaired and was actually repaired was never delayed. Gladly refer friends to this business.
6/21/2017
Gaia M. VERIFIED CUSTOMER
Vehicle Make : Jeep
No recommendations. I'm completely satisfied!
6/17/2017
Lauren A. VERIFIED CUSTOMER
Vehicle Make : Dodge
I didn't even have to worry about a thing! I was taken care of so well there, I was so comfortable dealing with the collision department :) thank you so much!
6/11/2017
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone I interacted with was friendly and extremely helpful. They answered all of my questions without hesitation.
6/9/2017
Carrie W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Glendale Chrysler was very professional!! They took the burden off of me. They coordinated safelite autoglass with the repair of my tailgate. They also underpromised and over delivered. My van wasn't going to be finished for two days and they finished it in one!!! Awesome. When I picked up my van, it was so clean: inside and out! The final thing we were so impressed with was you didn't charge us for diagnostics because you were able to diagnosis in 5 minutes. Thank you for your honesty and excellent service!