I could tell just as soon as I entered the immaculately designed office that this was not going to be your typical experience with a collision company . From beginning to end the process was detailed and efficient and the end result was beautiful. Michael was clear and concise in all of our dealings And the auto promps on my phone where most helpful . Should I ever need another collision company I know exactly where to come thank you so much
7/16/2016
Annaly M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very friendly from setting up my appointment to picking up my car on the day it was ready. I enjoyed the updated texts and phone calls so I can prepare my arrangements. Cooks Collisions went above and beyond with fixing my vehicle, and returning it in a clean condition. Keep up the great work
7/6/2016
Marianne M. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike demonstrates exceptional customer service skills.
7/6/2016
Pat F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car repair was done well and the customer service was excellent
7/1/2016
Adam B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent service
6/25/2016
Terry L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks for the quick service and accurate repair estimate.
6/19/2016
Catherine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Robbie is the best!
6/15/2016
Pauline J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks to all the crew I will take my car back in to you when and if needed
6/10/2016
Nicholas M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very satisfied. Thanks
6/7/2016
Dianne J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Robby was very helpful and the young lady at the front desk was so amazingly helpful. Thank you for making the whole experience as pleasant as possible. I will be back if I should need your services again. Thank-you,
Dianne
6/6/2016
Vicky M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great service. Everything went terrific. The staff is on the **** with all of your needs. The rental drop off at the shop was a nice convience.
6/5/2016
John S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Considering the circumstances that you are there because your car was damaged, it was a pleasure to work with Markene, who handled everything flawlessly. Car looks great. Thank you
5/24/2016
Daniel T. VERIFIED CUSTOMER
Vehicle Make : Kia
Great service. Friendly and efficient.
5/21/2016
Amanda H. VERIFIED CUSTOMER
Vehicle Make : Ford
Marlene is fantastic to work with, she made the process so easy! I would highly recommend her and Cooks downtown to anyone. I had a very good experience with them. Thank you!
5/20/2016
Virginia W. VERIFIED CUSTOMER
Vehicle Make : Toyota
My intake by Marlene was friendly and knowledgeable about process and schedule. Car body work was great and greatly appreciated the clean vacuumed car. Congrats to your team!
5/12/2016
Maia F. VERIFIED CUSTOMER
Vehicle Make : Honda
As someone who works in the customer service industry it is sometimes hard to impress; however, Marlene and staff went above and beyond my expectations. I knew from the moment I came in and spoke with Marlene I was in great hands. I applaud your team and Marlene for a very pleasant experience and if I ever needed car repair again Cooks Collision on 20th Street will be my go to. Thank you for letting me know there are good people and businesses out there for the customer.
Warm Regards
Maia Friedman
5/12/2016
Kate S. VERIFIED CUSTOMER
Vehicle Make : Audi
The car was on time and looked great. Mike went above and beyond in communicating and getting my car back to me (and taking car of the rental car return). Thank you all so much.