Auto Craft Inc - Springfield

Every thing that was repaied looked good accept they left the painters tape on the bumper i pulled it off..no big deal. Also the black trim pieces that went around the rear fender wells were removed and not replaced. Also when they called about replacing the winshield regulator they said it would be 1000.00 and they said the rails and all the pieces inside the door were gone. I told them that the day before me and my insurance adjustor looked inside the door panel to take pictures of the damage. All those pieces were there and it was just a snapped cable. So were the pieces there or not??? Yes they were so...that means they were trying to lie to raise the price? So then when i told them that i would bring them a picture they said all i needed was a regulator motor and it would be 600! Jesus! So i called around at local auto shops and found them fron 180 to 250! When i called back they said they would look and find one that wasnt acura brand...come on its a 1998 the window just needs fixed not with an acura part. Anyway then they called back and the part plus repair went down to 319 now that is acceptable. Also they could of cleaned the bottom of the widshield after the repair. At the end of the day all the repairs were done and all looks nice. I just wouldn't bring my car back here if my insurance company wasn't paying the bill because the whole deal with the window regulator seemed fishy and kind of dishonest thats all..but yes the repairs were done correctly and the car was super clean and the sterio was done nicely as well! Thank you!

Great service as always. I never hesitate to recommend your shop. Allen ****

One item needed fixing after the initial work by Auto Craft. Breanna did a great job of connecting us with their auto glass subcontractor to finish the job. Except for a minor inconvenience with having to schedule a second day of work on the car, it all went very smoothly and we are happy with the results.

Good work! Now stop with the messages!

Excellent service

Thank you very much for everything ????

Seriously so impressed. Amazing service and customer care! My car was even sparkly when I picked it up!!

The panel on the car is not adjusted right. Mote when the correct part arrives.

All employees are wonderful and very helpful.Breanna is awesome!! Thank you for your time!!

Yes.....after a little snag with the computer system sending me email updates that were totally wrong, Auto Craft went out of their way to do an excellent job with my exterra! I'm very pleased!!

Thank you so much for being fricking awesome at what you do. Autocraft went above and beyond. Thank you so much!!!! Reanna V

They were professional and made sure I was satisfied with the repair.

Thank you Derrick, you rock! I will highly recommend autocraft for your honesty, professionalism, superior work and speed. I couldn't be happier

The staff is very courteous and helpful. They work done on my truck was spot-on. Everything turned out great.

Seems to be a good job well done,fast, good service all around,very pleased!!!

Having worked in a body shop 50 years ago, the quality, technical expertise is second to none. A deer ran into passenger door and Auto Craft went beyond my expectation. When I picked up the car, after repair it looked as it came off the the assembly line and then “detailed.” Color match is perfect and blended with roof, back done as well as engine body panels. The gap of the door is most impressive and better than the passenger door. I have already referred two friends and will tell everyone the best shop in Eugene / Springfield. Staff is highly motivated and extremely knowledgeable, pefectionalist and efficient. I especially liked the text messages I received on the progress of my repair. USAA was correct in saying Auto Craft is the best shop closest to my home. I will tell USAA to send everyone to Auto Craft. I am amazed and extremely happy with the way they fixed my car.

The subaru looks perfect. Reminds me of the Beatle lyric "got to be good looking because its so hard to see." Great work on the metal and paint and nice to have the car washed and cleaned some inside. Expensive but I need to have the car repaired at least once a month to keep it clean. Thanks

The work performed was outstanding but the lynchpin of the business, in my opinion, is Derrick. His genuine spirit and likable personality made the entire experience worry free and oddly enjoyable. It's easy to tell he loves his work. A+!

So far so very good.

Excellent service and repair work. Friendly and efficient. I am totally satisfied and will recommend Springfield Autocraft to others who need to have auto body repair work done.