The communication gap between the Estimator and the customer is disappointing, to say the least. There were no return calls upon request. When I spoke to the receptionist and requested a return call from my Estimator, I instead received a generic email that I requested not to get. Any time I wanted info I got a generic email. I've been in the Customer Service field for over 30 years, and when someone requests a return call, that's what they get.
Your generic emails are very impersonal and discouraging because it doesn't answer the question that I never got to ask. My husband still has one outstanding call yet to be returned.
6/16/2017
Abigail B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The running board is not secure or accurate by any means. The paint work is insufficient.
6/16/2017
Scott S. VERIFIED CUSTOMER
Vehicle Make : Ford
Vehicle looks great. Thank you.
5/18/2017
Angela S. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys repaired my car and even washed and detailed it! You went above and beyond.... my car is so pretty again.
5/13/2017
Jackie M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Aron was really a good help and helped me get my truck back in time for my trip to Montana.He is a good hand in the collision department. He called me personally. Good job
4/26/2017
Michelle M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Thanks guys especially for waiting on me 10 min before close
4/22/2017
Leann H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciated the professionalism and kindness of all involved. Plus, my car looks great. Thanks.
3/4/2017
Michael E. VERIFIED CUSTOMER
Vehicle Make : Nissan
We haven't driven vehicle enough to determine whether we are totally pleased... So far we are excited to have our vehicle agaim
2/16/2017
Jim B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very helpful and accommodating to my schedule for drop off and pick up, Thank You.????
2/3/2017
James C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Received the car back faster than we thought possible. Really appreciate the fast work.
1/31/2017
Sherrie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Courteous, informative service
1/27/2017
Don P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Saul did a great job evaluating our damage and explaining the repairs that needed to be done.
We loved the email updates on the status of our car.
1/21/2017
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job!!
12/2/2016
Jeffrey R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was really worried about my car looking new again and you guys did it on a very pleased customer thanks so much for a job well done........ Jeffrey R
11/5/2016
Gary B. VERIFIED CUSTOMER
Vehicle Make : Jeep
2 weeks. Perfect looking vehicle i once again have. Thank you guys!!
9/9/2016
Gail P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding in every way. Receiving the car back washed, vacunned and dusted is a dealership service which isn't as common as it once was. We'll be back when in need of repair. Thanks again
7/21/2016
Megan A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Not only did I get my truck back surprisingly quick but it looked brand new again! Everyone was super friendly and I love the text updates y'all do! Thank you so much for making my heart happy again!
7/14/2016
Scott W. VERIFIED CUSTOMER
Vehicle Make : Dodge
It was all good.....fast and courtesy
5/19/2016
Stephen L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Your service was far above my expectations. Very pleased with all contact with your personnel and the repairs are a perfect blend with the rest of the vehicle. Top notch experience.