Bruce in the body shop was superior in customer service! He kept us updated. He also took us on s complete tour of our Jeep and showed us what needed to be fine and then upon its completion showed us what had been repaired, what parts were new, which sections had been bumped out! He was great. I would like to address the man who did our body work! I didn't get to meet him because he went on vacation. What a perfect job he did! My oh my, this person is a perfectionist! And we are so pleased with Gates! Thanks so much! Paulette Cwidak and Cpt Kusbach
9/1/2017
Kim M. VERIFIED CUSTOMER
Vehicle Make : Nissan
We were not satisfied with the fender work on our car. It was put back through, and did line up as it should. However a piece of weather stripping was not put on under the hood. They ordered the piece but haven't contacted us that it is in for them to install. We did notice paint over spray on the hood, etc after they redid the fender.
8/28/2017
Julie A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The only negative comment is that the estimate was nearly $****,000 cheaper than the actual repair costs w/parts. However, my Impala looked like new when I picked it up. The paint job was outstanding! Thank you!
8/24/2017
Michael E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
When I need work done I always use Gates. Once again you did a great job. Thanks!
8/18/2017
Andrew G. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was extremely polite and helpful through the whole process. I appreciated being kept informed with updates through the entire process.
8/15/2017
Gloria C. VERIFIED CUSTOMER
Vehicle Make : Saturn
I appreciated the agent contacting my insurance when they found other damage not seen initially at the time of the estimate. I also was impressed when they contacted me about a repair I was paying for out of pocket costing more than quoted and the reason why. Many places would have just done the repair and surprised you later with the increased cost. The body work looks exceptional. I'm very pleased that my baby was well cared for.
8/10/2017
Timothy K. VERIFIED CUSTOMER
Vehicle Make : Scion
Great job thanks for arranging the tires.
8/4/2017
Tammy W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for sweeping out car and cleaning it!
7/28/2017
Bruce D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great great job!!
7/13/2017
Michalene K. VERIFIED CUSTOMER
Vehicle Make : Ford
Dealing with Gates was the worst experience I have ever had . I am not happy at all. I was lied to about several things . I will never come back there for anything ever again!!!!
7/7/2017
Peter H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you
7/1/2017
Maria M. VERIFIED CUSTOMER
Vehicle Make : Mercury
I am very satisfied with the service.
6/29/2017
Jeanie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your team did an excellent job on my car.I could not be happier. Beautiful work. And Morgana so professional she could not have been nicer to talk with. GATES IS THE BEST.
6/19/2017
Irene L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job, paint matches perfectly, car was ready when they said it would be ready. Thankyou so much for great job!!!
6/3/2017
Jinny O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was very nice.
6/2/2017
Susan L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Picked up my vehicle that had been repaired, drove away and then noticed that the rear passenger door did (not lock). Then when taking a closer look i noticed that the area (that had been repaired), was not a professional looking finish. You could see where the dent was. I have to take my vehicle back again.
5/31/2017
Myra A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Better than ever!!!!
5/28/2017
Brian N. VERIFIED CUSTOMER
Vehicle Make : Honda
Bruce was straight forward about the repairs and costs and gates did a great and timely job fixing my odyssey. I am very happy with the work.
5/24/2017
Marvin M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Took a lot longer than promised, picked up car and turn signal lights weren't hooked up, creating another trip for someone.
5/8/2017
Julie O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for making my car look like new. I appreciate the updates on nearly daily basis both by phone and texts. I esp. Appreciated the phone calls from Bruce on the final day!