****. The repair did not pass the final QA/QC inspection requiring repainting and extending the time in body shop.
2. When I picked up the car the exterior body and windows had lots of dust and water marks on the exterior of the car. I was told this was due to the fact it had rained.
3. The rear hubcap was not securely to the car correctly and it fell of as I drove the short distance home after picking up my car.
4. Although I was not at all at fault and the other driver’s insurance company conceded 100% liability they refused to pay for the repairs to my vehicle and Allstate - my insurance company - after telling me the day I dropped the car off repair that they would subrogate under my Allstate uninsured / underinsured policy and I would own nothing for the repair to my vehicle I was made to pay Toyota Of Dallas $400 for a deductible in order to pick up my car. I was told that Toyota of Dallas would help me recover the $400.
2 weeks has now passed and Toyota has failed to make me whole - from the delayed time to repair, to wash my car after repair and failure to re-install the hubcap properly causing it to fall off as I was driving the car the short distance home.
4/10/2024
Surinder M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was good.
2/26/2024
Michael A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely professional and good attention to detail. It appears as of my vehicle was never hit. George was great at keeping me updated
2/24/2024
Jay K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nothing to add
2/7/2024
Juana C. VERIFIED CUSTOMER
Vehicle Make : Toyota
La señorita LAYDY desde un principio fue muy amable y durante el tiempo q estuvo el carro en reparación ella estuvo siempre en contacto avisando del progreso de reparación siempre muy amable gracias señorita LAYDy
12/17/2023
Alex H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Muy contento con el trabajo que me hicieron
Muchas gracias.
11/26/2023
Angelica Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tim was the best!
11/6/2023
Luis C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Robert made my experience fast and easy as well as took good care of making sure repairs were to my satisfaction glad I got him to help with this claim
10/29/2023
Juliette D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was treated with a friendly and welcoming manner. The repairs were completed and the car looks beautiful.
10/19/2023
Henry V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Sam's was amazing serviced I ever met. He's very professional,knowledge,friendly and kindness. He's does wonderful job everything are perfected I can thank you enough for what he did. I'm so glad and grateful to him. That's all I can say.Thank you so very much!! Take care and God bless. Henry
5/7/2023
Margaret R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes I was completely satisfied I was kept up to date on the progress of the truck being repaired, And Robert Sierra was very friendly and answer any question I had when I called for an update thank you for everything
5/7/2023
Alejandro M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service, attending personal.
3/18/2023
Alba M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Robert who helped me fixing my car was very nice and always there to help and answer all my questions. Very much appreciate it his help and kindness.
3/18/2023
Patricia H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pleased with repairs
3/12/2023
Teodoro P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I not have comments
2/12/2023
Sherry Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was fantastic
1/29/2023
Tania B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fifi Robert & your receptionist are amazing
12/29/2022
Linda B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fifi kept me updated - I didn’t have to call her to keep up with status. She called when she said she would.
12/9/2022
Andrew B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Customer service was excellent, but I'm noticing a vibration when driving at approximately 70-75mph. It feels like the new tire/rim might not have been balanced properly, if at all?