The team at Van Collision were wonderful. They were communities, provided updates and very easy to work with!! My car looks great!!
11/26/2025
Nathan N. VERIFIED CUSTOMER
Vehicle Make : Honda
Jerry was a great help to me from beginning to end.
11/22/2025
Christine F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Much thanks to Gary for all his efforts to assist me along the way, as well as Brian/Bryan(?) for his color matching and repair efforts, and anyone else that may have been involved. I also appreciated efforts to return my car to me nice and clean post repairs, day earlier than expected too.
Only concern and/or feedback is how my same bumper cover now fits differently on the car, not flush with body near bottom bolt (both sides, but more so driver's side) and doesn't totally line up with body lines that continue into bumper cover on the driver's side, as it did previously (previous work also done by Van's in 2013). Discussed with Gary, in effort to possibly understand why and express concern of possible future damage in areas not 100% flush, say from weather or carwash etc. Suggested leave as is. Also, never received any status updates via text or email until after I paid, picked up my car and was leaving, then 3 texts messages came all at once with a 4th later that night after 7P as well as couple emails. To be clear, spoke to Gary via phone several times day car was ready, just the automated communications were not delivered as intended FYI.
Best wishes and happy holidays!
11/21/2025
Rosanne N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Value for money!
Excellent customer service!
Speedy repair!
Transparency Totally!
Excellent repair!
100% Satisfied Customer!
11/21/2025
Jeanette A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs when finally done were great. Communication was unsatisfactory. I had to call almost every time for an update. Initially, I was told it would be 7-10days and that got pushed to 2 weeks then that got pushed to 3 weeks. Then, when I picked up my car, payment from insurance had not been confirmed (they thought I had gotten an insurance check and I had not). The cherry on top was my car had at least 20+ miles of gas and when I picked it up, it had 0! Not **** or 2, 00! It was only after I complained, that they searched high and low to put a quarter gallon to get me to a gas station. I’m not sure where my car was taken on a joy ride but at least don’t leave me high and dry.
11/17/2025
Barbara W. VERIFIED CUSTOMER
Vehicle Make : Buick
Gary S was very helpful & made sure I was completely satisfied with the work that was done on my car. Alayna was friendly & helpful also. I definitely would recommend Vans Collision Service for car repairs.
Thank you. B Wardrip
11/14/2025
David M. VERIFIED CUSTOMER
Vehicle Make : GMC
Dee is a huge asset to your collision Center.
She needs a raise....
11/13/2025
Sharon C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Completed work on time
11/1/2025
Christina D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Gary went above and beyond for me. He made an unpleasant moment a smooth and stress free experience from the moment I arrived at Van.
10/31/2025
Joanne B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Yes, very please with your help and service. Thank you,
10/20/2025
Charlotte K. VERIFIED CUSTOMER
Vehicle Make : Honda
Dee was very nice to work with -- we called her often for an update and she was always patient and responsive. The car looks great -- like nothing ever happened. Char Klein
10/15/2025
Jon D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Gary was very professional
10/15/2025
**** B. VERIFIED CUSTOMER
Vehicle Make : GMC
Tom Boyd was great, my service was great. You worked hard to make it work for me.
I was a little short with Tom once in all our conversations, and for that I'm sorry. Plz convey to him
Tom ****
10/14/2025
Roger E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Terrific
10/10/2025
Jason G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Gary was a pleasure to work with. Great communication, incredibly friendly and went the extra mile. Much appreciated!
10/8/2025
Peter M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tom was very informative and helpful.
10/5/2025
Betty J. VERIFIED CUSTOMER
Vehicle Make : Audi
No comment because there are still missing parts but the customer service manager Tom was excellent.