After being delayed due to the wrong bumper being ordered and having to keep the rental vehicle longer, I was able to pick up my car. Nobody goes over anything with me and says sign this form and here’s your keys, you car is parked out front there. After a quick look, I signed form and drove away. Upon further inspection at home there are some areas on the rear bumper where the paint didn’t blend right or may not have covered well. Shop says I have lifetime warranty with them on the repair work but what a hassle to have to schedule to bring the car back in and have bumper repainted. Apparently there is no quality control or quality assurance being done at the repair center. I’m not a body or paint specialist and I can see the paint mistakes. On a positive note, the bumper is correct for the vehicle and fits well so that was made right and caught. This was a simple rear end repair to replace bumper and paint without any frame or structural damage. I wouldn’t want to think about this business doing any major repair work. At some point I’ll have to have car back there though to have the bumper repainted and more interruptions in my busy schedule.
3/26/2019
Rene` B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication about what was going on. Nice courteous employees
2/12/2019
Harold &. VERIFIED CUSTOMER
Vehicle Make : Toyota
The second time my car was perfect..????
2/8/2019
Marion V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very quick and professional. I was surprised how fast I got my truck back. A great experience.
2/8/2019
Elizabeth G. VERIFIED CUSTOMER
Vehicle Make : Acura
Thank you for the friendly, professional, and quick service.
2/1/2019
Darius N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire process was seamless. The only critique I have is that I received a text telling me the vehicle was about ready for pick up and that I would receive a call but I didn't get it. I called a few hours later and was told I could pick up my vehicle. So the text message didn't quite come true but I was still very satisfied with the service.
1/30/2019
Jon H. VERIFIED CUSTOMER
Vehicle Make : Kia
Got charge for the rental car I was told was covered by my policy and received two notices the car was ready when it was not
1/23/2019
Jeanne &. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job and service.Thank you!
1/22/2019
. Noah. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was a truly remarkable experience. Thank you for your quality and expedient work.
1/13/2019
Anita A. VERIFIED CUSTOMER
Vehicle Make : Mazda
They made the experience smooth and stress free.
1/9/2019
Michelle F. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair is beautiful. Well done.
And I also appreciated your detail cleaning of my car. That was a swell surprise.
1/8/2019
Janet K. VERIFIED CUSTOMER
Vehicle Make : Honda
Work completed when promised. Looks great. Thank you
12/21/2018
Janice N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Effortless on my part.
12/16/2018
Ryan R. VERIFIED CUSTOMER
Vehicle Make : Honda
Experience with team and quality of repair were excellent.
12/6/2018
Brittany D. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had to bring my jeep back because there was a rattling sound on the repaired door. Turns out there was a screw missing. The staff was accommodating and helpful.
12/6/2018
Charlene R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks great. You did a wonderful job
11/17/2018
Leslie/caitlin T. VERIFIED CUSTOMER
Vehicle Make : Honda
Very Satisfied
11/15/2018
Sharon C. VERIFIED CUSTOMER
Vehicle Make : Ford
One area seems to be not aligned well and I have a couple of other issues. Plan to stop by there
11/8/2018
Re-use R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Convenient to have insurance adjuster, body shop, and rental working together! Happy with progress updates, and the work done was perfect! ZERO complaints! Thank you!
10/27/2018
Margaret W. VERIFIED CUSTOMER
Vehicle Make : Toyota
This was a very good experience. You were all very professional and friendly, had a rental car there ready for me, and did a great job on my car. Actually the best post accident experience I've ever had!